Quality Assurance Customer Service

Jose Jacinto de Sousa

***** ****** ****. ***#****

Austin, Texas 78758 - USA

(260) 715 - 7669

**********@*****.***

SUMMARY:

. Computer & Internet savvy

. Experience with MS Office family products

. Experience in Data Entry

. Experience in stocking, shipping/receiving

. Experience in Customer Service: interact with end customers to solve

their issues

. Familiarity with Warehouse Management

. Ability to stay focused when handling repetitive tasks

. Ability to manage multiple assigned tasks

. Ability to pay specific attention to detail

. Ability to work and communicate effectively as team member

. Ability to work with little or no supervision

. Ability to complete tasks on or ahead of time

. Ability to work flexible hours and/or on-call as needed

. Ability to lift large/heavy objects

EDUCATION:

Purdue University, Fort Wayne, Indiana

Bachelor of Science in Computer Information Systems

Date of graduation: May 2007

Minor in Business Management

Date of graduation: May 2006

High School Diploma: Bishop Dwenger High School, Fort Wayne, Indiana

Period: 1997-2001

Date of graduation: May 2001

SKILLS SET:

Computer Skills

PC Troubleshoot; Software installation/configuration

Operating systems: All Windows, Mac, Linux

Microsoft Office Products: Word, Excel, PowerPoint, Outlook, Access

Networking: TCP/IP, Router/Modem, Wireless

Internet: world Wide Web, Internet explorer, Mozilla Firefox

Data Entry Skills

Data gathering, requirement analysis

Quality assurance, documentation

Warehouse Skills

Product packing/stocking/Shipping/Receiving

Inventory control, product ordering

Organization/ Distribution/ Maintenance

WORK EXPERIENCE:

Warehouse Associate

August 2010 - Present

Liquidation Channel

Austin,TX - USA

. Accurately Picking & Pulling Orders (completing product receiving

tickets)

. Packing, shipping & receiving

IT Consultant/System Analyst

August 2009 - August 2010

Xtivia Inc.

Portal & Database Solutions

Austin, TX - USA

. Quality Assurance:

o Identify test data requirements

o Develop and Execute test cases, document and report results

o Identify and report defects

o Track fixed defects and perform regression testing

o Maintain active communication with developing team

. Data Entry:

o Assist Database Admin in entering data into the Database

o Validate the data, resolving discrepancies

o Sort and enter data accordingly with specified procedures

o Verify entered data by reviewing, correcting, deleting or

reentering.

o Maintain data entry requirements by following data

established rules.

Sound Tech/DJ/MC

December 2008 - 2009

Piere's Entertainment Center

Fort Wayne, IN - USA

. Sound Technician; Event Organizer

Lab Consultant

2005 - 2007

Information Technology Services

Purdue University

Fort Wayne, IN - USA

. Assisting students, faculty, and staff with application software

. Providing assistance with printers and network problems

. PC/Printers related troubleshooting; Parts

ordering/stocking/controlling

. Developing public relation and team work skills

Cathedral Immaculate Conception

2003 - 2007

Server/Usher

Fort Wayne, IN - USA

. Assisting Priest/Deacon with church's daily activities

. Providing assistance with Shipping, Receiving and Stocking Items.

Dinelia Commerce International.

1995 - 1997

Small business (Family-owned)

Sales, Assistant supervisor

Luanda - Angola (Africa)

. Assisting Management with product purchasing, controlling and

distribution

. Inventory control, Product ordering

. International shipping small to large scale (Boxes - automobiles)

MISCELLANEOUS:

. Languages (Spoken & Written): English, Portuguese, Spanish

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