Customer Service Medical

Location:

Posted:

October 11, 2010

F rederikaA Brooks

Apt **

Birmingham, Alabama 35222

Objective To obtain an entry level position within a large corporation.

Qua l if ications

Microsoft Word, Microsoft Excel, Excellent Customer Service, Pre-Certification, ICD-9, HCPCS,

CPT, Medical Billing and Coding, typing, Medical Insurance, Dental Insurance

Education

2003-2004 Virginia College, Certified Medical Coder

1991-1995 Midfield High School, General Diploma

Experience

08/2008-present, Customer Service Associate, Blue Cross

Blue Shield of Alabama

Assisting providers (doctors, facilities and hospitals) with medical and dental insurance benefits…

Educating policyholders on benefits…. Assisting facilities with pre-certification in and out patient, pre-

authorization and predeterminations. Following up with providers when necessary on benefits and claims

issues.

09/2007-07/2008, Payment Plan Representative, State

Farm Insurance Companies

Assisting policyholders and agents with payments, account issues and processing changes and updates on

accounts.

07/2001-06/2008, Call Center Representative, Jefferson

County Medical Foundation

Assisting patients with emergencies. Paging and/or contacting the appropriate physician or on-call

personnel on the patient’s behalf.

H onors

Dean’s/President’s List every quarter

References

Available Upon Request