Customer Service High School

Casey L. Cowart

***** ***** *****

Jacksonville Fl, 32258

904-***-****

*************@*****.***

CNA License Num: CNA203489

Experience:

• Quality Health (2010-2010)

Hired on in February of 2010, I worked the evening shift at Quality Health and often

worked dayshift as well as a CNA. While there I obtained on the job training and

valuable on-hand experience on the procedures and protocol needed to perform the

expected duties required of a CNA. I was recently one of several released from the

position due to over-staffing and a shortage of hours on April 14, 2010.

• Ritz Carlton of Amelia Island (2009-2010)

I worked in the “Turndown Department”, though I started with the Ritz Carlton in their

Housekeeping Department, before deciding that I wanted to begin school. Once I

switched positions I was there from May, 2009 while working to obtain my CNA

certifications.

• Yulee Baptist Church (2008-2009)

I worked with Yulee Baptist in their daycare facility. I was in charge of the infants and

toddlers as well as helping with extra-curricular activities. I left the church in ’09 due to a

cut in hours and because an opportunity at the Ritz had presented itself.

• Goody’s (2009-2009)

Also a seasonal position, I worked as a cashier for Goody’s during their “Going Out of

Business” sales. This was a temporary position since the company was in fact closing

their doors. I was also employed at Yulee Baptist Church during this time.

• Best Buy (2008-2008)

I was hired on with Best Buy as a seasonal employee during Christmas of ’08. I worked

as a cashier and on the floor as a Sales Associate doing such jobs as stocking, customer

service, and front facing merchandise. At the end of the season I was released as there

were no full-time positions available for my position.

• Shoney’s (2007-2008)

I started working at Shoney’s during the end of my senior year of high school as a server.

I worked there for another six months after my graduation in May of ‘08 before I took a

position at Best Buy due to better hours and pay.

Skills/Awards:

.

I am extremely motivated and driven. I am flexible, and experienced far

beyond my age. I am a very quick learner. In most cases if I have never done something I

can figure it out on my own, and if I cannot then you only have to show me once. I have

extremely good people skills and always strive to provide excellent customer service at

any cost. Mostly I am dependable. I go out of my way to make sure that the job is done

the right way and am always there when it counts.

I have received a number of customer commendations from my previous employments as

well as some from my employers. I have never had a complaint to date for any reason

regarding my professionalism, quality of service or work, or communication with a

customer.

During my classes for my CNA certifications I also helped a family with the

responsibilities of taking care of their father, a 67 year old stroke victim with little to no

use of his right side extremities. Because of this experience I have received direct hands-

on experience with residents such as the ones in every day facilities such as retirement

communities and nursing homes.

Certificates:

.

•Certificate for two hours of Alzheimer’s Disease Training (Oct, 2 2009)

•Certificate for two hours of Domestic Violence Training (Oct, 2 2009)

•Certificate for two hours of HIV/AIDS Training (Oct, 2 2009)

Education:

.

•Fernandina Beach High School High School Diploma (2004-2008)

Graduated

•Duval Training Institute Certified Nursing Asst. (2009-2009)

Graduated

References: .

Available upon request

Contact this candidate