Customer Service Supervisor
Resume:
Amanda Rachelle Medel
Virginia Beach, VA 23464
Mobile: 757-***-****
Evening Phone: 757-***-****
Day Phone: 757-***-****
Email: *********@*****.***
Country of citizenship:
United States of America
Veterans' Preference:
No
Contact Current Employer:
Yes
AVAILABILITY Job Type: Permanent
Work Schedule: Full Time
Shift Work
DESIRED LOCATIONSUS-VA-Norfolk/Hampton Roads
WORK EXPERIENCE
Children's Hospital of the King's Daughters 10/2008 - Present
Norfolk, Virginia US
Salary: $10.00 USD Per Hour
Hours per week: 36
Patient Account Tech I
Provides clerical and secretarial support for the patient care team.
Manages the Eclipsys system to look up patient insurance and account
information. Knowledgeable in TRICARE and DEERS. Obtain and identify
referrals and authorizations for specific patient episode and input
information into proper computer program. Performs data entry that relates
to demographic, guarantor and insurance information and assures accurate
CPT, IDC-9 and HCPCS coding. Follows up with patients/guarantors and/or
third parties to obtain complete information when not available at
registration. Verifies insurance coverage by viewing card and verifies VMAP
coverage through medifax/internet and sends appropriate information to PFS,
MR or scanning. Completes charge posting within hospital guidelines of five
days after date of service. Collects and processes copays and therapy
payments. Assists with data collection and completes deposits without
error. Assembles and maintains medical records and documentation ensuring
records are in correct format and documentation is placed in file
correctly. Consolidates information from various reports in accordance with
established procedures and deadlines. Answers incoming telephone calls and
greets patients, families that enter the hospital. Screens and
diplomatically refers calls as appropriate to staff members, if staff
members are unavailable takes and delivers precise messages. Immediately
refers crisis or emergent calls to appropriate clinical staff or
appropriate authority for intervention. Provides callers and visitors with
routine information regarding the clinic; hours of operation, location and
how to obtain services in clinic. Generates the call schedules. Publishes
the call schedule and the outpatient surgery schedule for the next day.
Provides comprehensive scheduling services for routine and walk-in
appointments. Follows hospital policy regarding release of information and
signatures on consent forms. Uses efficient communication to contact
insurance carriers, third party payers and patients. Assimilates
information to new employees with accuracy. Supports co-workers with their
efforts to improve or facilitate changes related to the hospital or
department. Assists new staff and insures they are integrated into their
job and environment to meet the goals and objectives of the hospital.
Performs other miscellaneous duties as assigned.
(Contact Supervisor: Yes, Supervisor's Name: Sonya Meade, Supervisor's
Phone: 757-***-****)
Sentara Leigh Hospital/IOD incorporated 4/2007 - 10/2008
Norfolk, Virginia US
Salary: $9.50 USD Per Hour
Hours per week: 40
Medical Records Clerk
Client Services Representative: Reviews Release of Information request for
validity in accordance with state and federal statues, pulls and files
medical records, scans and copies appropriate information from medical
records, logs information that is being sent to the requester either
manually or using company software, documents release of information in the
patient medical record, calculates the amount to be billed and prepares the
invoice to be sent to the requester, certifies copies of medical records,
prepares copies for mailing by weighing and affixing postage, assists the
manager in training staffing and providing coverage at various sites,
maintains confidentiality by keeping all information seen or heard in the
facility in the strictest confidence, maintains productivity, quality and
assures customer service standards, answers and conducts business on the
telephone routinely.
(Contact Supervisor: Yes, Supervisor's Name: Leslie Dupree, Supervisor's
Phone: 757-***-****)
PENDER & COWARD 4/2006 - 1/2007
VIRGINIA BEACH, VIRGINIA US
Salary: 8.00 USD Per Hour
Hours per week: 80
CLERK
Bookkeeping Clerk: Prepare bank statements for scanning, write, stamp
and copy deposits, verifying and taping deposits, prepare credit cards,
sent out credit card letters, back-up for direct checks, back-up for slice
and dice, and keep files neat and in order.
IT Specialist: Scan documents for monies paid by clients in order for
firm to get paid, email documents to various lawyers, receive and
distribute incoming mail to the appropriate individuals, run outgoing
mail through postage machine making sure all envelopes and
packages are stamped.
(Contact Supervisor: Yes, Supervisor's Name: JANIECE WHITE)
Adecco/Bank of America 11/2005 - 4/2006
NORFOLK, VIRGINIA US
Salary: 8.00 USD Per Hour
Hours per week: 80
National Support Specialist II
Process credit bureau dispute request on card and loan customer inquiries,
advise traders of position adjustment and/or discrepancies, review trade
sheet, track and verify trades - small balances, check accuracy of process
trades, data entry, operation analysis, deceased and bankruptcy accounts.
EDUCATION
Tidewater Community College
VIRGINIA BEACH, VIRGINIA US
Some College Coursework Completed - 12/2012
25 Semester Hours
Major: Nursing
Minor: Health Information Technology
GPA: 2.0 out of 4.0
TALLWOOD HIGH SCHOOL
VIRGINIA BEACH, VIRGINIA US
High School or equivalent - 6/2005
24 HIGHSCHOOL
Major: ADVANCED STUDIES
GPA: 2.1 out of 3.0
LANGUAGES
English
Spoken: Advanced
Written: Advanced
Read: Advanced
Spanish
Spoken: Intermediate
Written: Intermediate
Read: Intermediate
REFERENCES
LAURIE SULLIVANBANK OF AMERICA
Phone Number:757-***-****
Reference Type: Professional
ADDITIONAL INFORMATION: 50 wpm, PowerPoint, Microsoft Word, Excel, Outlook,
Eclipsys, Epic, scanner, copier, fax machine, answering multiple phone
lines, ICD-9, CPT-4
Contact this candidate