Customer Service Project Manager

Sue Russell

***A Boston Road _ Chelmsford, MA ***24 _ 978-***-****

***********@*******.***

Career Summary

LABELPRINT AMERICA, Newburyport, MA 1995-

Print and Packaging Senior Sales Representative

2008

. Represented flexographic products to a large customer base,

consistently

ranking as top account rep in annual sales; often awarded "Employee of

the Month" due to exemplary customer service.

. Responsible for $1M+ in annual sales.

. Imparted knowledge of printing, pricing, production capabilities, and

time frames to customers to impart realistic expectations; handled

sales presentations and contract negotiations.

. Submitted, followed up on and expedited orders, reviewed

scheduling and inventory

If required, immediately met with client to resolve any problems,

etc.

COMMONWEALTH OF MASS DEPT. OF TRANSITIONAL ASSISTANCE 1985-

Telecommunications/Procurement Manager 1995

. Supervised a staff of five in the daily operations of and

training on 4,000+ DPW

phones and switchboards, while managing a $10M budget; achieved over

$500m in savings through inventory control and reconciliation of

invoices.

. Developed RFPs and headed vendor presentations during the

procurement process;

reviewed proposals and selected systems based on specific criteria

* Established daily "Project Meetings" with managers of data, space,

labor, contracts

* Managed the installation, and daily function of over 70 telephone

systems

* Wrote and edited all telecommunications-related memos and letters to

vendors,

staff, and other Commonwealth of Massachusetts officers.

ROLM NEW ENGLAND, Lexington, MA 1978-

Telecommunications Project Manager 1985

. Supervised the installation of, and maintained the integrity of, over

100

system contracts, many of them comprising 1000+ telephones and

several

switchboards.

. Involved in daily customer service, order entry, and follow-up with

clients,

landlords, contractors, and telecommunications organizations.

. Responsible for design, project management, and end user and

switchboard training.

MANY COMPANY-SPONSORED TRAINING PROGRAMS

CURRENTLY

WORKING ON A BACHELOR'S DEGREE AT UMASS LOWELL

Sue Russell

101 A Boston Road

Chelmsford, MA 01824

978-***-****

***********@*******.***

Dear Human Resources Director:

It is with great enthusiasm that I am pursuing an employment opportunity

with your company.

The enclosed resume details extensive experience in various business

environments, which I feel would be useful in a number of areas. My

strengths lie in the areas of sales, customer service, training, and

management, and as I work on a degree, my interest in people has led me to

major in Psychology.

I am confident that my outgoing personality and pleasant management style

would be an asset to your organization.

My reputation is as a conscientious leader and communicator, with

exceptional problem-solving and mediation skills. I am able to prioritize

and balance competing responsibilities to meet strict timeframes in a fast-

paced setting, and can master new products and procedures with speed,

accuracy, and confidence.

I would welcome a call to answer questions, provide references, or schedule

a convenient time to meet.

Sincerely,

Sue Russell

Contact this candidate