Customer Service Manager
Resume:
Coreana Formica
Coventry, CT 06238
*******.*******@*****.***
Office Manager/Administrative Assistant
Self-motivated and conscientious office support specialist offering 20
years experience in all phases of administrative duties including
management and customer service. Excellent interpersonal and communication
skills maintaining a positive and professional attitude with customers and
all staff members. Attentive to detail ensuring complete and accurate
results. Flexible and willing to learn new skills to contribute to team and
business goals. Computer proficient with experience in Microsoft Word,
Excel, Outlook, PowerPoint, Adobe, and Internet.
CPR, First Aid, and ADE Certified.
Areas of Expertise
Scheduling Billing/EOB's Client Communications Follow-up
File Management Reception Customer Liaison Insurance
Problem Resolution Data Entry Confidential HIPAA
Correspondence
Policy/Procedure Phone Contacts Records Management Intake
Professional Experience
Dr. Robert G. Lussier, M.D., LLC, Glastonbury, CT 2006-
2008
Vivian Carr-Allen, L.C.S.W.
Office Manager
. Answered multi-line phone; called patients to remind them of
scheduled appointments.
. Maintained heavy PR contact with numerous Physicians and
Psychiatrists regarding patient referrals.
. Corresponded with Drug Representatives, Physicians, Psychiatrists,
Pharmacists and Insurance companies concerning medications and
prescriptions.
. Assisted patience regarding insurance, medications, disability
claims, billing, legal documents, scheduling or rescheduling
appointments and processed their co-pays.
. Scheduled and maintained appointments; verified insurance claims and
billing.
. Typed, filed, copied, mailed out and maintained confidential and
extremely sensitive patient information regarding medical records,
insurance benefits, disability claims, billing statements, and legal
documents.
. Processed intake information for new patients, made new charts,
pulled and filed charts
(about 20 to 25 a day), amending with next appointment or doctor
notes as necessary.
. Distributed confidential mail and faxes for office, billing,
physicians, pharmacists, lawyers, and insurance companies.
. Placed orders office supplies and kept sample medications in stock.
Borgida & Co., Manchester, CT
2005-2006
Administrative Assistant/Receptionist
. Answered multiple phone lines for Manchester, Storrs and Niantic
locations.
. Managed, organized and tracked voluminous workflow.
. Processed tax returns and incoming and outgoing mail; distributed
client tax returns and payroll checks.
. Scheduled appointments for three CPAs; typed and filed correspondence;
prepared
accounting paperwork.
. Administered deposit slips and made the bank deposits.
-Continued-
Coreana Formica
860-***-****; *******.*******@*****.*** page 2
Professional Experience
Danver, Wallingford, CT 2002-
2004
Customer Service Specialist/Shipping Manager
. Typed, filed and maintained all paperwork. (job orders, invoices,
AR/AP, HR, bookkeeping, shipping & receiving, credit cards, delivery
trucks, pay checks, UPS, FedEx and mail).
. Implemented and conducted all incoming and outgoing warehouse shipping
and receiving in a timely manner; (large volume of packages and
scheduled incoming/outgoing delivery of trucks).
. Answered large volume of customer service calls, e-mails and faxed
requests.
. Processed incoming and outgoing mail; completed payroll, time cards,
and paychecks.
. Operated fax, postage meter, calculator, several different printers,
copy machine, credit card machine and typewriter.
Sunroom Design, East Hartford, CT 2000-2002
Customer Service Manager & Demonstrator
. Assisted customers with their concerns; made calls to ensure their
satisfaction.
. Set-up delivery of room and materials (drivers, trucks and
installers).
. Mailed out surveys, filed, processed and tallied the results.
. Coordinated service calls with the construction manager, salesperson,
and installers.
. Wrote up service orders and confirmed completion of job with customer,
construction manager, sales person and installers.
. Communicated with sales staff to discuss customer orders, delivery and
setup.
. Co-facilitated budget, production and marketing meetings.
. Generated correspondence, spreadsheets and presentations utilizing
Word, Excel and PowerPoint.
Admiral Staffing Solutions, Meriden, CT 1999-2000
Receptionist, Secretary & General Office
Pyramid Technologies
Cadden, Ivers & Rivera
. Answered a busy multi-line phone system; assisted customers with their
orders.
. Coordinated, filed, printed and paid invoices for accounts payable and
receivable.
. Processed and filed orders and payroll.
. Typed, faxed and copied correspondence in Microsoft Word.
. Distributed mail and filed appropriate paperwork into files.
The Middletown Press, Middletown, CT 1993-
1998
Customer Service/Circulation Representative
. Answered phones, greeted and assisted customers.
. Managed all circulation duties including carriers and dispatch
drivers.
. Typed and faxed ads and correspondence.
. Executed cashier and circulation duties and engaged in heavy public
relations.
. Proofread layouts and ads and printed and distributed five manager
reports.
. Performed manager's duties in her absence.
. Processed large amounts of receivables (checks, cash and credit
cards).
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