Customer Service Sales

Davina Ford

Mesa, AZ *****

480-***-**** / ********@*****.***

Highlights

. Exceptionally organized with high multi-tasking abilities.

. Applies interpersonal skills to establish and maintain a positive

relationship with clients, vendors and team members.

. Thrives in a teamwork environment while able to excel in a self-

sufficient manner.

. Highly motivated for achievement of professional expectations and

goals.

Software Experience

. Microsoft - Word, Excel, Access, Outlook, Project, PowerPoint

. Database Management - Salesforce, BEN GUI, PowerSchool, SASI,

SuccessMaker, FileMaker

. Website Management Programs - ACSYS, WebTrends, WebEx

. Miscellaneous - Adobe Professional, QuickBooks, Macintosh System

Applications

Employment

Assistant Marketing Coordinator 2007-2010

inData Corporation - Gilbert, AZ

Maintained client and lead records through customer relationship

management database, and established unexplored mail merge and e-mail

marketing campaigns to increase sales.

Generated serial numbers from software purchases and shipped purchases as

well as training manuals, certified trainer certificates and materials

and other sales/marketing items as requested.

Created webinar appointments and updated company website for public

software demonstrations.

As Event Coordinator, negotiated hotel contracts, coordinated material

shipments and travel arrangements for company-hosted training seminars

and tradeshow participation.

Efficiently maintained order processing, inventory and cost analysis of

all marketing collateral.

Reviewed and submitted artwork orders to print houses for marketing

collateral production.

Provided Executives with regular sales reports, website usage statistics

and marketing campaign history.

Daily Receptionist coverage during breaks.

Office Associate 2006-2007

EduPrize School - Gilbert, AZ

Completed data entry of confidential student information used to secure

attendance and state funding.

Provided front desk support by; greeting, directing and educating both

students and parents about the school.

Managed user lists in order for students to access computer lab programs.

Facilitated teacher's use of computer lab program reports to track

student growth and identify areas of opportunity.

Coordinated quarterly class list distribution for teacher's input of

grades and merged grade data into report cards for distribution to

students.

Administrative Assistant/File Clerk II 2004-2006

OMAX Corporation - Kent, WA

- Produced internal and external documents for clear and concise

communication of pending equipment installation.

- Coordinated Sales Department travel through travel agency and

communicated these itineraries to the department.

- Arranged catering and conference room reservations for Management, Sales

Department and Board Member meetings.

Provider Relations Coordinator 1997-2003

GreatWest Healthcare - Austin, TX and San Jose, CA

- Established relationships with contracted medical groups by way of

scheduled communications focused on roster analysis, claim appeal

resolution and general member services.

- Increased market presence of health plan through contract negotiations

with practitioners. Realized proper addition of these practitioners by

initiating credential process and providing written verification of

network participation.

- Facilitated medical group credential audits by thoroughly reviewing

provider records including verification of current applications,

licenses, hospital privileges, certificates, etc.

- Assisted in creation of Access database to leverage client information

for efficient and effective customer support.

Continued

Davina Ford

Customer Service Representative 1993-1997

ADT Security Services - Austin, TX

- Provided superior customer service through billing resolution, service

fee recalculations, attention to customer concerns and renewing customer

contracts.

- As Sales Secretary, offered error free contract data entry to ensure

proper employee payment and supply ordering while assisting with

installation scheduling and acting as local Human Resource contact.

Additionally responsible for managing petty cash and accounts receivable.

- During initial position of Receptionist, received and directed client's

in-person and by telephone in a timely manner, processed accounts

payables, reconciled account statements, distributed mail, and supported

Management as needed.

Education

Bachelor of Arts in Business Administration - California State University

San Bernardino, CA 1993

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