Customer Service Manager
Resume:
*** **** **** ******** * Pooler, GA ***** E 980-***-**** E
********.*********@*****.***
Entry Level Graduate with Dual Major, 3.3 GPA
Forward thinking, results-oriented graduate with exemplary work ethic and a
commitment to high work quality. Successfully managed dual major coursework
while working part-time to cover tuition costs. Energetic and adaptable, a
team player who also works well independently. Possesses the ability to
successfully communicate both upwards and with co-workers in a
professional, efficient manner. Selectively seeking an opportunity to
learn, grow, and add value.
A Small Sample of Practical Experience/Coursework:
Customer Service & Psychology & Corrections Finance & Business
Logistics Admin
Marketing/Merchandising Shipping & Receiving Conflict/Dispute
Resolution
EDUCATIONAL ACHIEVEMENTS
Bachelor of Arts in Criminal Justice and Psychology - University of North
Carolina at Charlotte, 5/08
Criminal Justice Association - 2008, Psychology Club - 2007, Campus
Activities Board - 2006
PROFESSIONAL EXPERIENCE
Lexus - Savannah, GA
March 2010 - Current
Receptionist
o Manage phone traffic by directing all calls to appropriate destination
o Successfully recommend, schedule, and assign appointments between
customers and service advisors
o Responsible for collecting, organizing, and protecting confidential
information and files
MedRetail - Huntington Beach, CA October 2009 - April 2010
Research & Optimization Manger
o Researched articles and other forms of media to find topics of
interest for cosmetic surgery consumers
o Reviewed documents from on-staff writers and made any necessary
grammatical corrections
o Remained current on all new products and procedures used in the
plastic surgery industry
BizCast, LLC - Charlotte, NC July 2009 - November 2009
Executive Assistant & Promotional Consultant
o Provided outstanding support to CEO on achieving and completing short
and long term goals
o Conducted extensive research on various subjects and created databases
on the findings
o Developed and organized company manual and department handbooks
o Strategically promoted and sold products to various clients in
different geographical and cultural markets
FireFold.com - Concord, NC
July 2007 - April 2009
Manager's Assistant & Warehouse Associate
o Maintained excellent customer relations by ensuring on-time delivery
and friendly, timely responses
o Appointed the department representative responsible for training and
coaching new associates on operational company and department
procedures
o Through various creative supply chain improvement proposals, decreased
the amount of customer complaints and irritations
o Handled incoming calls and performed any administrative function
required
o Temporarily promoted to Customer Service Manager after demonstrating
commendable efforts and results
UNCC Student Activity Center - Charlotte, NC August 2006 -
May 2007
Check-In & Event Staff
o Ensured potential patrons were informed about upcoming events through
various communication vehicles
o Effectively managed day-to-day operations of the health club and
athletic academic training facility
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