Customer Service Sales

Sheila M. Albano

***** ********* ******

Norwalk, CA 90650

909-***-**** cell

******.******@*****.***

Professional Profile

Over 10 years of administrative, customer service and sales experience

Excellent written and verbal communication skills

Possess a strong analytical, problem-solving, and decision making skills

A self-starter with a leadership as well as organizational skills

Extremely productive in a high volume and high stress environment

Computer literate (Microsoft Office)

Employment History

1. Global IT Communications, Whittier (TSE Government Stimulus Program)

Administrative & Client Specialist

. Working closely and training with the company CEO in business

development

. Provided administrative support and client support

. Duties include clerical such as typing correspondences, data entry,

client updates, organizing, filing, answering phones, and other duties

necessary to complete the tasks a hand.

2008. Kenmac Metals, Santa Fe Springs, CA

Customer Service/Account Manager

. Managed and provided customer care in the Inland Empire territory

. Developed relationships with existing clients and prospect accounts

. Performed various tasks such as inventory control, quote/order taking

and managing contract and transactional accounts

2007. Ryerson, Vernon, CA

Customer Service/Account Manager

. Managed the Inland Empire territory

. Worked closely with Inside Sales to provide excellent customer service

to existing contracts and transactional accounts

. Answered all inbound calls in support of all customer needs and

inquiries

. Managed inventory control, stock replenishment, quotes and order

taking as well as follow-ups to meet customer requirements and to

ensure on-time delivery

. Responsible for increasing sales revenue with the assigned territory

2002. Staub Metals, Paramount & Fontana, CA

Office Manager/Inside Sales

. Managed a small office in Fontana, CA

. Worked closely with the Sales Department to ensure excellent customer

service

. Assisted Sales Management providing various tasks such as quotations,

order entries, order follow-ups, account maintenance and developments

. Answer all inbound calls to meet all customer requirements and

inquiries

. Managed inventory control and stock replenishment including ordering

office supplies

1991. Crown Bolt, Cerritos, CA

Customer Service

. Performed clerical duties such as filing and answer phones in support

of customer needs

. Order entries and follow-ups

1991. ICN Pharmaceutical, Costa Mesa, CA

Administrative Assistant

. Assistant to the V.P. and Controller of the Biomedical Division

. Performed clerical duties such as filing, bank reconciliation, faxing,

appointment scheduling, and presentation preparations.

1989. Little Darling's Portraits, Artesia, CA

Office Clerk

. Performed clerical duties such as filing, faxing, billing, and fill

orders

. Answer phones to assist customers with all inquiries

Education

California State Polytechnic University - Pomona, CA

B.A., Business & Marketing, 2002

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