Sales Engineer

Jorge L. Caballero

**** ********** *****, ********, ** 92008 ? Cellular: 760-***-**** ?

*****.*********@***.***

TELECOM ENGINEER

Results-oriented professional with 20+ years of excellence in the

telecommunications industry. Excel in technical sales support and

implementation of telecommunications products. In-depth experience in

project management, performing cost analysis, training staff on policies

and operations, and developing standard operation procedures. Consistent

record of improving profit margin, seizing cost savings, and securing

customer loyalty. Proven ability to perform well under pressure with

excellent leadership, management, communication, customer service, and

problem-solving skills.

PROFESSIONAL EXPERIENCE

MMC PARKMEDIA, LLC, P.R.

2007 - 2010

Professional Parking Management & TV Rental Company.

Operations Manager/ Sales Advisor

Recruited from a previous Sales Engineering career to support achievement

of company objectives. Managed operational oversight of daily parking lot

functions of two fast-paced hospital parking garages with a key focus on

cost control. Guided the development of goals, budgets and strategic plans

for quality and financial management of parking operations. Actively

managed TV rental sales to hospital patients and increased revenue by

implementing On-Demand programming options.

. Contracts and price negotiations

. Experienced in increasing revenue to meet sales goals

. Possess strong interpersonal skills and a professional presence

. Multiple company / division experience

. Strong written and oral communication skills

IP UNITY, Milpitas, CA

2006 - 2006

Leader in messaging, collaboration and mobile media solutions for service

provider.

Sales Engineer

Managed various cycles of VoIP products such as pre-sales technical

support, customer presentation, trade show setup and Interoperability

validation. Supported Sales Directors in Business to Business sales to

Fortune 500 companies.

. Led the company with critical subject matter expertise to help the

sales organization properly position and qualify sales opportunities

. Implemented solutions for complex telecom network architecture

. Experienced with hands-on installation in the computer technology

industry, and company products

. Developed and delivered technical presentations and demonstrations

AVAYA, Milpitas, CA

1995 - 2006

Telecommunications Company specializing in enterprise network, telephony,

and call center technology.

Sales Engineer

Provided pre-sales support of telecommunications products for regional

sales managers and field engineers. Supplied accurate information

regarding system performance, architecture, pricing, sizing, and software

and hardware design.

. Conducted product presentations and demonstrations to Fortune 100

companies

. Ability to be hands on, working directly with prospects and customers,

handling technical requirements and overcoming objections

. Managed technical product improvements and identified deficiencies

. Strong knowledge of Microsoft Office Suite

Integrations Specialist

Efficiently supplied accurate information related to Unified Messaging

systems on how to integrate with all major PBX manufacturers. Duties

included PBX integration testing at customer sites and lab environments.

Provided technical sales expertise to sales organizations.

. Accountable for documentation development of application and product

notes

. Provide feedback to the product management team to trends and real

world issues

. Certified and experienced with Avaya applications and networks

Jorge L. Caballero

PAGE TWO

IBM/SIEMENS, Santa Clara, CA

1982 - 1995

Global leader in computer, technology and IT consulting.

Product Support Engineer

Responsible for PBX technical support issues, including design

performance and modification for both hardware components and software

programs. Duties included: troubleshooting, provided reengineering

solution or temporary work around for software and hardware problems.

. Coordinated the technical support activities for ongoing problem

solving between the customer and the applications programmer

. Reproduced technical problems in a lab environment or at customer

sites. Also performed lab testing for software and hardware patches

or service pack fixes

. Provided highest level of technical support

Installation/Project Engineer

Personally accountable for telecommunication equipment installations.

. Managed projects from start to finish and performed physical

installation of PBXs, voice mail systems, and peripheral telecom

equipment such as Call Centers, network devices, including equipment

cabling and wiring

. Project managed technical sub-contractors, junior engineers and

evaluated their performance

. Performed system upgrades of PBXs, voice mail systems, telephones,

peripherals, including cabling and wiring

. Responded to routine service calls affecting telephones, PBX trunks,

PBX configuration, and peripherals

. Promoted to Product Support Engineer

EDUCATION & PROFESSIONAL TRAINING

EDUCATION

Hudson Community College, North Bergen, NJ

AA - Electronic Engineering

CERTIFIED TRAINING:

Microsoft Windows NT (Administration & Support). Microsoft Exchange.

Various Siemens and Avaya PBX certifications. All Octel voice mail servers

certifications. Lotus Domino. TCP\IP LAN based networks. T1/E1, ISDN PRI

TECHNICAL SKILLS

VoIP and TDM knowledge. Central Office and PBX trunking concepts.

Experienced with cabling, wiring, and overall telecom environments.

Internet/Intranet literate. Microsoft Office Suite expertise. Call

Centers (ACD). Experienced with WiFi, VPN and Softphone. Knowledgeable of

all major PBX and Centrex switches.

LANGUAGE

Proficient Spanish

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