Manager Management

Sonja J. Daniels

*** ***** **** ? Clayton, NC ***27 ? Home: 919-***-****

Mobile: 919-***-****

Administrative / Office Management / Insurance Background

Qualifications Summary

- 28 years of administrative and office management experience

- Effective organizational, interpersonal, and communication skills;

Adapt at resolving routine problems and knowing when to escalate

more complex issues.

- Highly organized with the ability to manage multiple projects; self-

motivated and dependable

Professional Experience

Assistant Account Manager - April 2009 to July 2009

Arthur J. Gallagher Risk Management Services, Raleigh, North Carolina

Was not given proper training.

Administrative Assistant October 1980 - March 2009

Liberty Mutual Insurance Group, Raleigh, North Carolina

My job was eliminated in March 2009 due to the economic down turn.

Solid background in administrative and office management procedures

performing all basic functions (e.g., create memos, reports, filing

spreadsheets, exhibits for presentations, ordering and tracking office

equipment etc.) Track and maintain vacation/sick time, fixed assets, order

forms and supplies, process safety reports, process all managerial reports

on a timely basis; weekly sales reports, keep office machines functioning

at full capacity, complete new hire packets, set up computers, and keep

control log of all personal lines applications. Maintain confidential

records and files. Handle claim checks, sorting/distribution of mail,

faxes and data entry. Act as receptionist when needed. Ability to work

with all levels of internal management and staff, as well as outside

clients and vendors.

- Proficient in Word, Excel, PowerPoint and Outlook

- Familiar with filing and records management systems

- Ability to exercise sound judgment to shift priorities and organize

multiple tasks simultaneously

- Possess an excellent understanding of business operations and

insurance technology.

- Ability to work with minimal direction

Education

Garner High School, Garner, North Carolina

- Graduated June, 1977

Wake Technical Community College, Raleigh, North Carolina

- Attended from August 1977 through January 1978

Special Training

- Compliance training in Records and Information Management, Privacy

in a Financial Services Setting, Code of Conduct and Fair Claims

Handling

- Internal systems training in BuySmart Purchasing, Time Management

for Managers and Time Card Approvers

- Office management training in Creating an Inclusive Work

Environment, Solving Business Problems and Information Security.

Recognitions

2006 Emerald Bravo Award given for extra efforts in assisting manager in

the establishment of two office locations with the deployment of equipment

and other tools necessary for new staff members to perform their duties.

2005 Silver Bravo Award given for completing office manager duties when

moving an office to another location and maintaining the continuity of

business operations.

References are available upon request.

Contact this candidate