Customer Service Sales Representative

Stephanie S. DeLong

559-***-****

**** ******* ***, ******, ** 93611

*********.*******@*****.***

OBJECTIVE: Recently married, I am searching for a long term position that

will appreciate family values, allow for my growth professionally,

financially, and vertically in the company.

EDUCATION

University of Phoenix

Master's in Business Administration

August 2009

California State University, Fresno

B.A. Mass Communication & Journalism, Advertising Option

May 2007

EMPLOYMENT

Institute of Technology

High School Presenter Clovis, CA

02/10-07/10

. Help potential students evaluate their options in higher education and

choose their best path

. Make direct calls to high school teachers and counselors to schedule

presentation time

. Develop relationships with community education partners and faculty

. Deliver persuasive and informational presentations to student leads

. Maintain record of calls made, calls received, and issues/concerns

addressed

. Travel 75% to local and outlying high schools

University of Phoenix

Enrollment Counselor San Diego, CA

03/08-12/09

. Responsible for guiding undergraduate and graduate students regarding

admissions and degree completion requirements

. Maintain current knowledge of financial aid, academic requirements,

and university policies

. Recommend responsible borrowing for current and potential students

. Met or exceeded quarterly enrollment budget 08/2009-present

. Part of 10 person team which exceeded first half's plan by 114%

. Met budget by prospecting potential students and gaining referrals

through rapport building

Armadillo Advertising

Media Director Clovis, CA

05/07-03/08

. Research, recommend and purchase media for the agency

. Relate media vehicle choices to creative plan

. Build relationships between sales representatives and clients

. Worked with Red Carpet Carwash, Clovis Glass, Federal County Federal

Credit Union, The Pines Resort, First String Sports, Van Beurden

Insurance, K. Hovnanian Homes, Community Medical Centers

Fresno State Collegian

Advertising Coordinator Fresno, CA

01/07-6/07

. Manage and direct 20 advertising representatives

. Manage and oversaw 10 advertising accounts

. Maintain excel spreadsheets of weekly budgets

. Laid out newspaper advertisements for tri-weekly release

. Surpassed budget by 20% by increasing local clientele

Waterhouse Animal Hospital

Front Desk Receptionist Fresno, CA

01/06-2/07

. General administrative and clerical duties

. Account for inventory and stock supplies

InTouch

Marketing Representative Fresno, CA

12/04-01/06

. Held Assistant Trainer position and Customer Service Representative

position which led to promotion of Marketing Representative

. 80% traveling across country

. Book and arrange flight, hotel and car rental accommodations

. Conduct presentations to groups of 10-100 persons

. Interview, screen and hire potential employees

. Work directly with State Farm and Allstate agents

INTERNSHIP

Fresno State Collegian- Sales Representative-Fresno, CA

08/06-12/06

. Led to part time position as the Advertising Coordinator

. Part of sales team which exceeded budget by 47%

. Solicited new accounts and serviced existing accounts

Central California Blood Center-Fresno, CA

08/06-12/06

. Created t-shirt, poster/flyer designs for fundraising events

. Prepared press releases, newspaper articles and radio advertisements

. Created marketing plan to build overall awareness of the organization

and their upcoming blood drive

PART TIME EMPLOYMENT

Crossroads Night Club-Bar back-Fresno, CA

03/08-04/09

Save Mart Supermarket-Service Clerk-Clovis, CA

06/06-12/06

Johnny Quick Foods-Cashier-Clovis, CA 06/02-

11/04

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