Customer Service Manager

BROOKE HALVERSON ***************@*****.***

***** ** *** ****** ? Topeka, Kansas 66615 ? 785-***-****

OBJECTIVE

To gain a position where I can use my experience and skills to add

value to your company and grow your business.

QUALIFICATIONS

. Exceptional people skills

. Well-developed knowledge of supervision and prioritizing

. Possess the ability to handle multiple projects simultaneously

. Able to handle customer accounts proactively, reducing outstanding

debt and default risks as well as collect aged accounts

professionally

. Possess the ability to present and market company programs with

proficiency

. Eight years experience networking and recruiting successful

employees

EMPLOYMENT

Credit and Collection Manager/Administrative Assistant, Capital City

Oil, Inc., Topeka, KS 2004-2010

Responsibilities: Updating credit policy and procedures ? Processing

credit applications ? Risk rating and setting credit limits ?

Maintaining accounts receivable ? Filing small claims ? Preparing

statements ? Auditing and balancing fuel paperwork ? Customer service

and relations? Invoice and data entry ? Inventory management ?

Preparing fuel and account management reports ? Reconciling daily

register transactions ? Process orders

Accomplishments:

. Created written credit policy and procedure and rolled out to

staff

. Excelled in converting over 60% of volume from billing accounts

to automatic, company initiated Electronic Funds Transfer

. Saved company $58,000.00 in interest payments in 10 months due

to faster collection

Store Manager, Wilson's Leather, Topeka, KS 2000-2004

Responsibilities: Total store performance ? Maintaining and developing

core staff ? Insuring customer service is at peak level ? Networking

and recruiting employees ? Implementing developmental programs to

ensure productivity ? Auditing paperwork ? Completing annual employee

performance reviews ? Controlling payroll ? Inventory and scheduling ?

Handling concerns or issues during District Manager's absence

Accomplishments:

. Lead store from bottom 90% of the district/region to number one

in three months and maintained placement for a year

. Hired, trained and developed numerous associates to management

level positions

. Maintained core staff for over three years and sustained minimal

turnover

Assistant Manager, Copperfield Hallmark, Topeka, KS 1996-2000

Responsibilities: All aspects of the business in Store Manager's

absence ? Interviewing, training and developing employees ? Ordering

product at optimal level ? Cash management

EDUCATION

Associate of Arts Allen County Community College, 3.96 GPA, 2000-

2001

(10 hours to completion)

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