Customer Service Assistant

David Carr

***** * **** ***

Phoenix, AZ *****

480-***-****

********@*****.***

Summary of Qualifications

Practiced IT professional with superior communications skills; relevant

work experience tutoring and working with multicultural groups of secondary

and post-secondary students and staff of all ages.

Technically proficient with

Microsoft Windows (versions 3. 1 to 7. 0) and related popular applications,

thorough knowledge of traditional and current command-line environments for

Windows. Rolled out / Tore down / Maintained computers on Ozarks Technical

Community College main campus.

Skills & Experience

Technical

* Excellent knowledge of IBM PC-based architecture, Windows, and networked

systems

* Conversant with Perl, C++, x86 Assembly and Windows Powershell.

* Solid understanding of virtualization platforms from VMware.

* Install/Configure/Maintain Windows Server 2003/2008, XP, Vista, Windows 7

and Linux

* Experienced with HTML, CSS, FTP usage

Interpersonal Skills

* Strong organizational and time management abilities

* Responsible, reliable and dependable

* Earned a review of Excellent Performance from supervisors

Customer Service

* Initiated website-development tutoring specialty at OTC Tutoring Center

* Individuals outside the campus would call, requesting my tutoring

services

* Ability to patiently assist clients in finding solutions quickly

Related Work Experience

Ozarks Technical Community College, Springfield

Student Tutor 2008

IT Tech Support 2005-2008

Teaching Assistant 2009

Education & Training

AAS Computer Networking, Ozarks Technical Community College, 2008, Cum

Laude

CompTIA A+ Certification, (ID #: COMP001003150909)

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