Manager Customer Service
Resume:
Camica Cox
*********@*****.***
Education
Masters of Science Degree, Management, Liberty University, Lynchburg, VA-
May 2009
Overall GPA: 3.2/4.00
Bachelor of Science Degree, Radford University, Radford, VA, December 2004
Major: Communication (Public Relations)
Minor: Criminal Justice, Overall GPA: 3.274/4.00
Relevant Course Work
Executive Leadership and Management Teamwork and
Communication
Corporate Responsibility Persuasion
Effective Executive Communication Interpersonal
Communication
Contemporary Issues In Human Resources
Summary of Qualifications
. Energetic, committed and goal-oriented professional with extensive
management/leadership, sales and customer service skills. Proven
ability to increase territory sales, productivity and profitability
. Proficiency in Excel, Word, PowerPoint and other Office programs,
Detail oriented with strong organization skills, proactive, flexible,
responsive, resourceful
. Well-organized with proven ability to effectively prioritize work,
completing multiple, concurrent assignments in a timely and
professional manner.
. Experience in hiring, training, marketing and promoting employees.
Professional Experience
ADT Fire and Security, Richmond, VA, HR Coordinator Dec 2008-Februray 2010
. Conducted new employee benefits orientation, and provided verbal
summary of plans and answered questions
. Coordinated and lead open enrollment process and payroll process
. Coordinated with payroll/finance charges related to employee records.
Assisted with maintaining employee files, other admin related
functions for HR
. Maintained and organized personnel files to match to assignment
changes during the employment lifecycle
. Analyzed and coordinated day-to-day information needs for various
human resources functions
ADT Fire and Security, Richmond, VA, Outside Sales Representative March
2008-December 2008
. Sold products within assigned territory, maintained and exceeded
sales quota
. Identified prospects while utilizing creative lead generating
techniques
. Designed presentations and marketing campaigns for the promotion of
the products
. Recognized as Top Sales Representative in first 3 months of hire
exceeding sales quota of 100%
. Responsible for building successful business by communicating and
networking with the clients
. Recognized for consistently exceeding quota
Enterprise-Rent-A-Car, Ashland, VA, Assistant Manager December 2004-
December 2007
Assistant Manager December 2005-December 2007
Manager Assistant September2005 -December 2005
Manager Trainee December2004-September2005
. Earned fast-track promotions from Manager Trainee to Assistant Manager
in recognition of exceptional management, leadership, sales and
customer service skills.
. Ranked in the top 10% of Manager Trainee in the district out of 25
trainee's
. First employee in district to be promoted to Manager Assistant in 3
months in position
. Ranked top 3 of Assistant Manager in the region out of 20 managers
. Consistently ranked as the top Manager Trainee, Manager Assistant and
Assistant Manager by ensuring maximum effectiveness in inventory
control, incremental sales, customer satisfaction and employee
management.
. Responsible for P&L of 2 locations while maintaining a profit for
branch
. Managed staff training program to ensure workforce skills
. Mentored new employees on company objective, marketing strategies, and
employee expectations
. Trained new service staff to completely focus on delivering a quality
customer service
Public Relations Internship- Office of University Relations, Radford, VA
Summer 2004
. Assisted marketing team in writing, editing and coordinating press
releases, newsletters, media alerts, media kits, product/brand
messaging and various other internal and external communications
. Article published in RU Magazine summer of 2004
. Interviewed professors and students for press releases and articles
U.S. Cellular, Radford, VA, Retail Wireless Consultant January 2004-
December 2004
. Coordinated with cell phone companies with the release of their new
products
. Organized proper display of the cell phones in order to increase sales
volume
. Performed demonstrations to first time users of the new cell phone
lines of the company
. Maintained records of monthly sales and ensured monthly targets are
reached
. Recognized for consistently exceeding quota
FedEx Ground, Pulaski, VA, Package Handler June 2003-August 2003
. Responsible for the physical loading, unloading and/or sorting of
packages by hand, including lifting, pushing, pulling, carrying and
placing, in a safe and efficient manner.
. Determined the appropriate conveyor system by reading labels and
charts, verifying numbers and memorizing information and sorts
packages accordingly
Activities and Honors
Outreach Volunteer, MOBCC April 2009-present
Delta Sigma Theta Sorority, Inc., Secretary Fall 2003-Spring 2004
Non-Pan-Hellenic Council, Treasurer Fall-2003- Spring 2004
Black Awareness Programming Board, Social Chair Fall-2003-Spring 2004
Deans List Fall 2001-Spring 2001
Track and Field, Athlete Fall 2001-Spring 2002
MS Walk, Participant April 2003-2004
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