Customer Service Sales

Danielle Chapman

** ******* ***** ****** *** # **B

Durham, NC 27705

Home -919-***-****

*****************@*****.***

Objective

To obtain a career in the Customer Service/ Data Entry/Medical field where my skills and

experience can be best applied to meet company objectives.

EMPLOYMENT HISTORY

Manpower Staffing, Durham, NC

Data Collection Specialist, February 2009 through present

• Data Entry into database

• Handle outgoing calls to physicians and hospitals

• Surveying claims

• Medical coding Abstraction

• Medical Billing and Coding

• Effective business to business telephone recruiting

Manpower Staffing, Durham, NC

Customer Service Representative, December 2008 through June 2009

• Receive calls from insurance members to assist with coverage

• Fax and receive information to update in a computer system

• Handle calls on behalf of FEP BCBSNC

• Document all calls that come in queue

Greene Resources, Raleigh, NC

Inside Sales Rep-Appointment Setter, August 2008 through December 2008

• Cold-call businesses for appointments

• Set appointments for sales reps

• Obtain information about a business for a sales rep

• Met a quote on obtaining leads

• Assist sales reps get sales

Forest View Rehabilitation, Durham, NC

Certified Nursing Assistant, April 2008 through August 2008

• Obtain patient Vital signs in database

• Assist patients on outings.

• Record patients’ information in medical database.

• Assist patients with daily activities.

• Record patients’ daily log and outputs.

Durham Regional Hospital, Durham, NC

Patient Service Associate, September 2007 through January 2008

• Entry of vitals and patients information into database

• Assist with paperwork for admittance of new patients

• Data entry of patients activities

• Assist with the transfer and discharging of patients

• Provide customer service to patient family members when needed

Carver Living Center, Durham, NC

CNA/GNA, January 2007 through September 2007

• Assist patients with daily activities

• Assist patients get dressed and ready for activities

• Assist with dietary needs

• Obtain vital signs

• Data entry of patients activities

LaSalle Nursing Center, Durham, NC

CNA/GNA, August 2006 through January 2007

• Assisted patients in daily living tasks

• Charted residents vitals and assisted daily living

• Help prepare patients for the day

• Escorted on doctors visits

• Maintained personal hygiene of patient

Mariner Health Care of Greater Laurel, Laurel, MD

GNA/CNA, March 2005 through August 2006

• Maintained daily log of patients activities

• Performed vital signs of patients

• Assisted on escort to doctors visits

• Performed routine checks on patients

• Assisted with the care of patients in a nursing assistance type environment

Crofton Convalescent and Rehabilitation Center, Crofton, MD

GNA/ Scheduling Supervisor, February 2003 through December 2005

• Assisted in patients daily living

• Maintained daily log of patients activities

• Performed vital signs of patients

• Maintained personal hygiene of patients

• Assisted with the care of patients in a nursing assistance type environment

Atlanta Bread Company, Crofton, MD

Line cook/Cashier September 2002 through December 2003

• Managed a staff of 20 in the catering department

• Performed line cook duties

• Handled inventory of food

• Managed and ran cash register

• Cleaned and closed out store

COB Bank, Odenton, MD

Customer Service Agent August 2002 through December 2002

• Managed customer service to outbound/inbound callers

• Handled inventory of checks and money orders

• Set up customers for new service on accounts

Henderson Plumbing Co., Odenton, MD

Telemarketer, August 2001 through December 2002

• Received inbound and placed outbound calls

• Set appointments

• Made quota each month

Skills

Working knowledge of a medical base computer system

Demonstrates excellent phone skills

Basic math skills

Data entry 65 wpm

Knowledge of HIPPA, Medicare and Medicaid policies and procedures

Certification within a health information department

Education / Classes

Devry University, Durham, NC

Bachelors in Health Information Technology

Presently enrolled

Medical Terminology Certificate Received

Crofton Convalescent and Rehabilitation Center, Crofton, MD

Nursing Assistant class 2002

Certified Nursing Assistant License Received State of NC

Expires in August 2009

Arundel Senior High School, Gambrills, MD

High School Diploma 2003

References Available Upon Request

Contact this candidate