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Project Manager Customer Service

Location:
South Windsor, CT, 06074
Salary:
$75000
Posted:
January 07, 2013

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Resume:

Dear Human Resources

I feel that I’d be an ideal fit for the project manager position for a number of reasons. I’m

currently enjoying and excelling at being a project manager for a software company, but I have

tremendous ambition to advance myself in my career. In the time I’ve spent as a project manager,

I’ve learned to do more than just work with developers,” but to make them comfortable with me and

each other, and to help them feel motivated and willing to put as much effort towards getting the job

done as possible.

I know that transparency is the key to successful project implementation. The faster a team

member communicates changes with their team, the sooner those changes can be addressed and

adapted to. That means that my job is to encourage communication, by making sure that

specifications are clear, that impediments are removed, and that any issues that arise on an

emergency basis are handled quickly and effectively, with minimal effect on the company’s bottom

line.

I currently hold Scrum Master Certification from Scrum Alliance. In addition, I’ve earned an

associate’s degree in accounting and business administration, and a bachelor’s degree in English.

Also, my hobby – being a semi-professional photographer – has lead me to a great deal of experience

running a website, with which I’ve implemented sql databases, as well as html/php and javascript for

working with those databases.

I’m looking forward to hearing back, and thank you for your time!

- David Stevens

David J. Stevens

525 Dart Hill Rd. South Windsor, CT 06074

abjrca@r.postjobfree.com 860-***-****

www.gravenimage.us/gallery

Objective

To attain a position where I can further my career in project management, and contribute to the company’s

bottom line.

Education

University of Connecticut at Storrs class of 2010

B.A in English

Manchester Community College class of 2004

A.S., in Accounting & Business Administration

Experience

TicketNetwork, South Windsor, CT June 2010 – Present

Project Manager

● Managed the launch of a French language translation of our main website.

Customer Service Representative

● Call center customer service representative/trainer

● Maintained one of the highest conversion rates in the call center

● Total sales in excess of $4,000,000 since starting with the company Significantly higher than

average.

Tribune Co Metromix.com/CTNow.com December 2007 – Present

Freelance Photographer

● Built multiple galleries that have been linked to from Courant.com, several of which have received in

excess of 100,000 page views

Lifetouch National School Studios August 2009 – December 2009

Photographer

● Logistics – responsible for $30,000 worth of photography equipment

● Equipment troubleshooting, maintenance, and management, concentrated in studio lighting and

camera equipment

Working in, maintaining, troubleshooting, and improvising with a sophisticated software/hardware

combination photography system

Over the course of a day’s training, I mastered a proprietary software system for use in editing photos

on site.

Working with and directing a wide array of school faculty and students, from 5 years of age to

adulthood

New England Cycle Center, Hartford, CT February 2008 – June 2010

Shipping Receiving Clerk

● Maintain inventory counts and conduct inter company sales and accounting using the program

LightspeedNXT

● Design, build, and maintain inventory management algorithms within LightspeedNXT for the

purpose of maximizing profit and minimizing loss

● Auditing of daily shipments

● Accounting and inventory management

● Retail sales

● Light mechanical work including unit production and preparation

● Ebay Sales specialist

Olive Garden, Manchester, CT July 2002 August 2004

Waiter, Host & Bartender

● All aspects of front of house hospitality service.

WHUS Radio 1998 – 2010

Volunteer Programmer

● All aspects of radio broadcasting

● Performed live radio broadcasts for one of Connecticut's most popular and powerful radio stations

consistently for a period of 11 years

● Improvised live on air broadcasts on several occasions when standard equipment broke down.

● Produced public service announcements and station promotion announcements using protools

software and analog mixing and recording equipment, including multi track recording units and

analog mixing boards

● Oversaw daily satellite data feeds

Interests & Additional Information

Independent event photography

Wedding photography

My photos have been used for artwork in several album releases

References

Melissa Molden

Call Center Manager

TicketNetwork

860-***-**** x1242

Tom Dubay

Project Management Office Manager, Retail Sales Manager

TicketNetwork

860-***-****



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