Administrative Assistant Customer Service

R. LINDA VILLARREAL-GONZALES

***********@*****.*** 210-***-****

Home / 210-***-**** Cell

OBJECTIVE

Provide value and meaningful contributions with a growing company that

fosters a collaborative team-oriented environment.

QUALIFICATIONS

Over 27 years of extensive administrative experience in a business setting.

Highly motivated team player with strong leadership skills.

Confident and decisive in stressful situations.

Experienced in the coordination of company tours, seminars and large-scale

company events.

Able to work autonomously within a fast paced environment.

High level of interpersonal skills to handle sensitive and confidential

information.

Extensive customer service experience.

Skills in developing business relationships.

Proficiency in multitasking, organizing, prioritizing with special

attention to detail.

Computer Skills- Microsoft Word, Excel, PowerPoint, Adobe Acrobat, PDF

Converter & Visio...

EXPERIENCE

Southwest Business Corporation (SWBC), San Antonio, Texas,

Executive Administrative Assistant Jan.

2007 - Mar 2009

Reported directly to the CEO of Employee Benefits Consulting Division.

Administered the training and correct application of revenue.

Instrumental in the implementation and facilitation of the Employee

Benefits Consulting division's database conversion.

Worked with carriers to resolve miscellaneous issues; including but not

limited to the continued receipt of missing statements, identifying

unlabeled checks while simultaneously cleaning up inactive appointments and

issuing the necessary documents for new or renewed appointments.

Managed and maintained the purchase of office supplies, enrollment material

and client gifts.

Assisted in making travel arrangements for the division.

Reviewed all expense reports, check request and invoices submitted prior to

final approval.

Retained the inventory of all capital equipment in Employee Benefits

Division.

Coordinated all technical (IT) issues to avoid unnecessary department

costs.

Supported management in obtaining marketing materials for seminars,

conferences, health fairs, etc.

Maintained confidential and sensitive information at all times, which

included monitoring and maintaining staff attendance records.

DPT Laboratories, Ltd., San Antonio, Texas, Apr.

1997 - Sept. 2006

Purchasing Materials Coordinator/Expeditor - (2004 - 2006)

Ensured components were delivered on scheduled dates to meet production

schedules.

Obtained, when necessary, DMS and BSE/TSE letters for customers.

Reduced the inventory of rejected bulk and finished goods.

Provided monthly and quarterly reports.

Executive Administrative Assistant Operations, - (1997 - 2004)

Reported directly to Vice President of Operations, President, COO and Vice

President of HR.

Provided operations support.

Acted as liaison to resolve interdepartmental issues.

Managed the coordination of meetings, travel arrangements, tours, seminars,

and large-scale company events.

Facilitated company-wide administrative support groups' training sessions

in an effort to provide staff support in building a team environment.

Awards

-Recipient of the DPT Magic Star Moment and DPT Yes Awards

-Nominated on three occasions for the DPT Goal Award

-DPT Perfect Attendance Award for 3 consecutive years

World Savings and Loan Association, San Antonio, Texas

Apr. 1993 - Apr. 1997

Bankruptcy Division Administrator - (California Loans) - (1995-1997)

Monitored stability of mortgage loans, funds and delinquencies.

Managed individual customer loan portfolios to ensure compliance with

duties under Bankruptcy Code.

Reviewed proposals and implemented procedures to process loans in the most

effective, profitable, and aggressive method.

Acted as liaison for association with outside counsel.

Foreclosure Division Administrator - (California Loans) - (1993 - 1995)

Ensured foreclosure procedures were completed on time and in compliance

with California Civil Code and the policies of World Savings.

Monthly management of loans between $22 million and $35 million.

Acted as liaison between customers and trustees.

Prepared forbearance agreements; verified workouts, payoffs and bankruptcy

procedures to ensure they were in 'World Savings' best interest.

EDUCATION & TRAINING

San Antonio College (approximately 30 hours) Communication in Business and

Psychology courses

Over 190 hours/Supervisory & Management development courses

Human Relations & Communications in Business

Professional and Volunteer Leadership: Thinking Like a Genius (EWI/AOL)

Leadership: The Power of the Diverse Communicator (EWI/AOL)

Leadership: The Power of Relationships (EWI/AOL)

The Alumni Module: The Leadership Experience (EWI/AOL)

Giving & Receiving Feed Back by Andrew Coughlin

Building Trust by Andrew Coughlin

COMMUNITY INVOLVEMENT

Junior Diabetes Research Foundation (JDRF) 2002 - 2004

United Way mentor program with public schools 2002 - 2004

American Heart Association 2007 - 2009

National Kidney Foundation 2009, 2010

PROFESSIONAL AFFILIATIONS

Executive Women International (EWI)

San Antonio Chapter Representative (representing DPT Laboratories) from

2002 to 2004; served as Chapter Secretary 2003; San Antonio Chapter

Representative (representing SWBC) from 2007 to 2009; served as Chapter

Historian 2008-2009.

REFERENCES

Available upon request

06/28/10

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