Customer Service Management

Mona M. Sawani

**** **********

E: **********@*****.***

Troy, MI 48098

T: 248-***-****

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Management Profile

Training & Development . Leadership Assessment . Talent Management .

Succession Planning . Cross-Functional

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Highly accomplished professional with diverse experience poised to

transition solid background in organizational development, talent

management, and various commercial functions. Offer outstanding team

leadership, behavioral management, and cross functional skills.

Exceptionally organized and disciplined; possess well developed

interpersonal skills and the ability to motivate and direct others in a

supportive, cooperative team based environment. Business administration

expertise; coordinate with management, cross- functional teams, and vendors

in the execution of daily tasks and function. Generate and maintain reports

and presentations, secure business ethic, and comply with all

administrative and corporate policies and regulations.

Core Competencies

. Time & Project Management . Communication . Cross-

functional Team Coordination

. Adaptability/ Change Management . Leadership Strength .

Customer Service/ Cooperation

. Vendor Relationships . Results Orientation . Self

Development

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Experience:

Global Talent Management Specialist, 09/2009-04/2010 (Global Business

Process Implementation)

AGCO Corporation, Duluth, GA

. Head of the global talent management team from regions of South

America, Europe, and Asia

. Supported the Sr. Vice President of Human Resources in assessing

leadership and identifying high potential individuals within the

organization

. Networked with other various global organizations to strengthen brand

identity of AGCO Corporation

. Responsible for global corporate HR budget encompassing all training

and development programs, and assessment programs

. Responsible for supporting and assisting in the design, analysis and

implementation of organizational structures

. Research, development, planning, organizing, coordinating and

implementing processes of these functions: Corporate University,

Leadership Development, Management, Change Management, and

Compensation

. Supported the continuous improvement of implemented programs

. Supported the goal of establishing the human capital of the

organization as a critical component in accomplishing business goals

. Responsible for leading a full range of services supporting

organization and associate development, training program design and

delivery, performance management, leadership development, succession

planning and change management

. Immediate focus placed upon facilitation of these programs with a long-

term orientation toward strategy to support business initiatives and

organizational excellence

Sr. Corporate Human Resources Representative, 10/2007- 05/2009 (Leadership

Assessment & Executive Placement)

Robert Bosch LLC, Farmington Hills, MI

. Provide global HR strategy and support for year-end compensation

planning, performance review processes, succession planning, training

and development

. Facilitate and assess talent management at executive and managerial

levels

. Coach various company leadership utilizing the Predictive Index Tool,

360 Profiler Tool, and Myers Briggs

. Analyze and coordinate succession reviews for internal high profile

team members

. Coordinate and run internal Corporate Leadership Development Programs

. Monitor and report leadership ratios and deviations for executive

hiring

. Manage Corporate Career Development budget for all of North America

. Support functional training leaders in competency management to

develop effective solutions

. Consult on various online and hardcopy training strategies while

preparing simultaneous enrollment reports

. Select candidates for internal leadership opportunities through the

executive placement process

Lead Promotional Model, 03/2006- current (Brand Product Marketing Wine &

Spirits)

MKTG (formerly U.S Concepts), Farmington Hills, MI- Atlanta, GA

. Managed and executed on-premise, off-premise, private events

. Staffing, executing and coordinating event activity

. Partner with the national team to recruit event teams and promotional

models

. Ensure personnel and communicated key points and increased brand

awareness amongst consumers

. Provide execution basics and best practices for flawless production of

events

. Managed relationships with retailers where events are executed

. Liaise with local client sales teams to assist with relationships

needed

. Manage per event budgets, track expenses and communicate such to

account supervisor

. Complete event report forms

. Manage point of sale/ warehouse/ kitting processes

. Meet weekly via conference call during program periods with management

to provide feedback on: recommended program adjustments, general event

coordination and account relationships, promotional activity data

Human Resources Representative, 01/2006-10/2007 (Organizational Development

& Training)

Robert Bosch LLC, Farmington Hills, MI

. Interviewed and hired high profile managerial positions

. Managed multiple high profile tasks for internal executive

presentations

. Utilized strong customer service skills and communication tactics for

the hiring process

. Coordinated and published all marketing materials for organizational

development programs

. Implemented initiatives to increase HR support utilization

. Negotiated contracts and ongoing terms with training partners in order

to maximize effective value

. Utilized technical and analytical skills to asses skill gaps for

corporate trainings

. Designed and developed programs to aid in companywide seminars

Marketing/Communications Coordinator, 09/2004-01/2006 (Corporate Marketing

& Communications)

General Motors, Warren, MI

. Marketed and coordinated internal Technical Education Program

. Created monthly Technical Education PowerPoint presentations utilizing

statistical information

. Developed regularly effective takeaways

. Wrote promotional stories to create a monthly Technical Education

Program newsletter advertising success stories

. Drafted all contracts and negotiated all pricing for bulk items used

for internal marketing programs

. Provided support for implementation of the Technical Education

Program's brand image and publicity strategies

. Designed graphics for promotional materials, provided input, ideas and

suggestions to Product Team Managers for marketing plans

Education:

Master of Science Administration; Central Michigan University

. Concentration in International Business Administration

Bachelor of Arts; Florida State University; College of Business

. Concentration in International Marketing

. Minors in Public Relations and Anthropology

Thunderbird Certifications; Garvin Graduate School of International

Management

. Doing Technical Business in Asia

. Doing Technical Business in Europe

. Doing Technical Business in North America

Special Additives:

. Skilled in Predictive Index Tool (PI), 360 Profiler Tool, and SAP

. Certified in Myers Briggs workshops and trainings

. Highly proficient in all Microsoft applications

. General knowledge of both Spanish and German languages

Ample References upon request

Contact this candidate