Customer Service Administrative Assistant
Resume:
Barbara Hinkle________________________________________
***** ****** *****, ****, ***** 77449
8305. -********************@*****.***
Summary
Self-directed administrative professional with extensive experience. Highly
competent in all areas of office administration and executive support.
Attention to detail, strong customer service and problem solving skills.
Organized and efficient with strong communications skills and the ability
to manage multiple tasks in a fast -paced environment.
General Office Customer Relations
Office Supply/Machine Maint. Inventory
Employee Supervision Industry Software
Accounts Payable/Receivable Conflict Resolution
Planning/Scheduling
Shipping/Receiving Multi-Line Phones
Vendor Relations
Work Experience
FEDERATED GROUP - Project Coordinator/Customer Service
2008-Present
Broker - Grocery Industry - Private Label
. Purchase orders - received copies from customer.
. Maintained open communication between customer and vendors when issues
would affect purchase orders and their timely deliveries.
. Daily market pricing for butter and oil.
. Responsible for marketing in regards to ad circulars.
. Checked orders for delivery, accuracy, and followed up on any issues
not previously notified of
. General administrative tasks as assigned.
CONTROL FLOW, INC. - Receiving Administrative Assistant
2008-2008
Oil Industry
. Received paperwork and certifications to match with purchase orders to
ensure proper quantity and materials for scheduled jobs.
. Invoiced - Received and coded to send to accounting for payment.
. Posted of incoming materials to inventory.
. Jobs in/out on routers -costing when invoice comes in.
. Vendor contact when needed for missing certifications or material
testing reports.
Barbara Hinkle________________________________ Page 2
ROFSON ASSOCIATES, INC. - Administrative Assistant/Shipping Coordinator
2003-2007
Distribution for disposable restaurant supplies
Administrative
. Provided full administrative support to Director of Business and
Operations.
. Maintained database of 300+ customers and sales representatives for
this $25 million food service product manufacturer.
. Received and processed customer orders and inquiries
. Invoiced sales orders
. Maintained sample and product literature inventory and shipped as
requested
. Office and warehouse supply inventory purchasing and ensured office
equipment upkeep and maintenance.
. Worked with IT personnel to resolve technical issues; responsible for
daily server backup.
Shipping
. Responsible for coordination of daily shipments.
. Effectively handled issue resolution with freight companies regarding
late, free astray and damaged freight.
. Managed inventory counts for shipping issues for shortages/overages.
. Filed all claims for lost and damaged freight; resolution of unpaid
freight claims.
. Analyzed customer freight usage to offer customer pick-up allowances.
. Scheduled customer appointments for pickups.
NATIONAL OILWELL, INC. - Quality Control Analyst
2001-2003
Oil Industry
. Analyzed job discrepancies and entry of data for non-conformance
reports.
. Maintained project files ensuring documentation compliance.
. Developed project workflow methodology.
. Project preparation assistance to inspectors.
. Tested in-house manufactured transformers and contactors.
ROSE ELECTRONICS - Order Entry and Invoicing Clerk
1999-2001
Computer Hardware
. Order entry and pick-ticket generation for sales orders.
. Accounts receivable/invoicing.
. Back-up for PBX Operator and Receptionist.
. General administrative tasks as assigned.
LOWE'S HOME CENTER - Customer Service Associate/Cashier
1997-1999
Home Improvement
. Expedited accurate cashiering and credit card transactions.
. Handled accounts payable/receivable, including collections as needed.
. Customer assistance leading to enhanced merchandise sales.
. Member of Lowe's "Loss Prevention Committee".
Education
Odessa College Business Administration
Odessa, Tx
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