Engineer Customer Service

Steven Carroll, MCP, MCSE

Objective To secure a position as a Computer/Network Technician or Customer

Service Tech; working for a company with growth Potential in an area

which best utilizes my experience and analytical skills.

Certification Microsoft Certified Professional, February 2001

s Microsoft Certified Systems Engineer, February 2001

A+ certified march 1998

Computer Network administration, Novell Netware, all Windows 9x, Windows 2000

Skills

Windows NT and Windows XP, Vista, Windows Active Directory and All

Cisco Servers

Routers and switches Catalyst 3600,4500 6500/ 24-65 port series also,

all Novell network software

February 2002 - Beta Tech US-SC-North Charleston, South Carolina

Certification - Network Administrator Course

August 1990 Trident Technical College US-SC Charleston, South Carolina

Certification - Computerized Construction Estimating/C.A.D.

August 1986 - American Business Institute US-New York, New York

Certification - IBM Applications for Office Use

November 1982 - Career Advancement Program US-New York, New York

Certification - Office Computer Systems

February 1979 - La Guardia Community College US-Queens, New York

Associate Degree

Work The Computer Merchants:

Experience June 2001 - present

Independent Contractor

Setup network system for the College of Charleston and Charleston

County School district North Charleston, South Carolina

Lead network Tech - Responsible for designing and implementing an

entire Network for Charleston County School network and network

security engineer. Analyze and define highly specialized security

requirements for networks and computer systems, which include LANs,

WANs mainframes, workstations, and personal computers. Responsible for

installs and upgrades for desktops and laptops including hardware,

software, imaging and technical support, insert apps from Novell tree

to integration and implementation of the computer system and security

solutions. Responsible for integration and implementation of the

computer system and security solutions. Experience with LAN/WAN

infrastructure including switches, routers, firewalls, and VPN

devices. And Microsoft OS and technologies to include Microsoft

AD/Exchange/domain services (e.g. DNS, WINS, DHCP). Information

Technology Systems. Also trained teaching staff in desktop editing and

use of Windows XP and using map drive.

July 1998 - March 2000:

Systems Operations Solutions - Raleigh, North Carolina

Computer Engineer - Service all NCR retail work stations, 7052, 4129,

POS terminal and all other

hardware including,

Scanners, printers, keyboards, registers and displays. Configured IBM

OS6 software.

May 1997 - April 1998:

Advanced Digital Systems Charleston, South Carolina

Computer Systems Coordinator - Set-up network for the entire firm.

Responsible

For designing, installing and maintaining Novell Network for a 25

client system.

Provided training for users of system and any related software.

Software installs and upgrades as well as backups for Files. Performed

maintenance, monitoring and upgrades of server supported a 24x7 LAN

and all associated applications. Troubleshoot, upgrade, existing

operational environment consisting of workstations running Novell 4.x

and 5.x

.

December 1993 - April 1997:

Transaction Technology Corporation Greenville, South Carolina

Customer Service Engineer - Repaired and installed

Pos computerized cash registers and displays in all retail accounts

also installed systems in new start-up locations. Also Upgraded

desktops and servers. Ran coaxial cable lines and new fiber optic

lines.

Adecco Engineering & Technical

01/08-present

Worked at various hospitals in Charleston areas

Perform hardware updates on medical equipment using standard hand

tools

Perform software updates of medical devices using various Cardinal

Health Alaris Products proprietary software applications. Perform

electrical safety tests on medical devices using an electrical safety

analyzer. Record results manually. Perform functional tests on

medical devices using Cardinal Health Alaris Products proprietary

software application. Record results manually as well as input the

results into software application.

Use a bar code scanner to input and manipulate data in to a Microsoft

Excel spreadsheet.

Assemble transport poles using standard hand tools.

LSA Real Estate Appraisers

February 2000- November 2007

Tech Support- Installed and serviced all desktops for Real estate

appraisal company Provided technical support and training to all

Appraisers users, (6) diagnoses and resolves connectivity problems,

and monitors system security, backup, and virus protection. Evaluates,

recommends, and implements network software and hardware, and assists

in the Installation of all software i.e.: ala mode and wintotal. Test

and evaluate software and for reliability and functionality

Contact this candidate