Customer Service Technician

Steven A Brown *** Arrowhead Dr, Sidney, OH *****

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******@***.**.*** . Cellular 937-***-****

Electronics Technician PC Technician

Summary of Qualifications

I have 15 years experience in computer technology, Building Computers,

Servers, Laptops as well as servicing them. Setup, Installation,

Configuration, Transferring Data, Setting up on networks, Installing and

updating software and Warranty Repair.

Experience

Integrity Ambulance Service

2010 to Present

EMT-B

Emergency Medical Services

. National Registry Certificate, State of Ohio Certificate

. Basic Life Support

Anna Rescue, Anna, Ohio 2010 to Present

EMT-B

Emergency Medical Services

. National Registry Certificate, State of Ohio Certificate

. Basic Life Support

The SMS Group, Sidney, Ohio 1995 to 2008

PC Technician

Performed hardware and software support and installation. Participated in

field installations, engineering and customer support. Performed on-site

customer service and maintenance. Operated computer help desk assisting

users with problems and solutions. Performed in-home repair of computer

systems and related equipment by removing and replacing components or

reconfiguring and restoring systems. Performed troubleshooting of computer

systems and related equipment. Performed software and mechanical upgrades.

Performed routine maintenance on all types of computer equipment and

printers. Performed network integration and system tests. Performed in-home

setup of computer systems and related equipment. Knowledgeable in computer

software, hardware and procedures. Diagnosed hardware failure, user errors.

Diagnosed application errors and network connectivity problems.

Investigated and resolved computer software and hardware problems. Assisted

users with daily operational issues. Assisted users, and gave training in

installed systems and programs. Assisted with special projects such as

network cabling. Established a corporate standard desktop. Installed,

modified, and made minor repairs to microcomputer hardware and software

systems and provided technical assistance and training to system users.

Installed and upgraded computer and network components. Setup computer

systems and related equipment. Skilled at diagnosing and repairing personal

computers.

Education

ITT Technical Institute, Dayton, Ohio 1996

Associate of Science, Electronics Engineering

GPA:4.0

Engineering trouble shooting circuit boards, using test equipment:

Oscilloscope, Frequency Generator, MultiMate, Voltage Generator, and AMP

Meter.

ITT Technical Institute, Dayton, Ohio 2001

1 year Course in Networking

GPA: 3.0

Skills

Computer System Builder, Repair, Help Desks for Lima Memorial, and Wilson

Memorial Hospitals, Setup End Users on networks, Transfer data from old

PC to new.

Clubs

Sargent of Arms, VICA

Licenses

EMT-B, Anna Rescue, Anna Ohio, 2010 to Pres. EMS BLS Services

Conferences

Update Conferences, Intel Corporation

Continuing Education Classes, Anna Rescue

Honors

Certificate of Achievement, Certificate of Honor (Highest Honors), ITT

Technical Institute, 1993 to 1996

A+ Certification

Comptia Server+

HP Workstations, Desktop, Laptop, Thin clients

Volunteer

Anna Rescue, Anna Ohio 2010 to Present

EMET-B

EMS BLS

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