Engineer Technician
Resume:
NickCapps A+ Net+ M.C.P.
Miamisburg, Ohio 45342
Ph. 937-***-****
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SUMMARY
Highly motivated IT professional with fifteen plus years experience to
offer.
Extensive Windows, Office Suite, VMware, Imaging, networking knowledge and
much more.
Well versed in all areas of support and posses a great report with client
base.
Highly positive friendly with a can do attitude.
QUALIFICATIONS
? Extensive work experience and IT knowledge with a great work ethic.
? Attended Microsoft classes such as A+, Networking, Server, Workstation,
and Enterprise. ?Displays a friendly can do enthusiastic attitude with
customers.
? Awards of outstanding performance from managers.
WORK EXPERIENCE
2007 - 2010
System Technician
Dealertrack Digital Services
Wilmington, Oh.
? Responsible for desktop support in a high stress fast passed
environment running
2000, 2003 server, Exchange, Ms
Office, Remote Admin, VMware and various other stock and custom apps.
? Maintained 99% up time for thirty eight servers both local and remote
running mission critical
software.
? Maintained production area utilizing 125 pcs, 75 printers and 28 high
volume document scanners.
Managed user accounts on an active directory, edited policies and created
badge and assigned access to specific secure and non-secure areas.
? Gained full confidence from in house clients and management.
? Evaluations were always very complementary.
? Assumed full responsibility of production support.
2005 - 2007
Computer Technician
Computer Medics
Miamisburg, Ohio
? Diagnosed and resolved all hardware,
software, networking and server related issues for residential
and small business users.
? Installed, configured and repaired
Windows 95, 98, 2000, and XP based systems.
? Performed software updates, patches,
driver repairs, virus removal and data rescue.
? Printer repair.
? Network installation including
wireless.
2004 - 2005
Computer Technician
Pomeroy IT
Dayton, Ohio
? Desktop support with site migration.
1999 - 2003
Computer Technician
Compucom Systems Inc
Dayton, Ohio
? Systems Engineer Desktop tech
? Repaired pcs, laptops, and printers.
? Provided software support in a face to face customer environment.
1995 - 1999
System Engineer
Vanstar/Inacom Inc
Blue Ash, Ohio
? Repaired printers, pcs, servers and networking problems.
EDUCATION
1978 - 1978 University of Dayton
Dayton, Ohio
1973 - 1974 Air Force Advanced Electronics
Biloxi, Ms.
1971 - 2003 Miami Jacobs College
Dayton, Ohio
1971 - 2003 Sinclair Community College
Dayton, Ohio
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