Project Management

Suzanne Schleifer

**** *** **., *** *

Maumee, OH 43537

724-***-**** - cell

****************@*****.***

Summary

Information technology experience

(10) years total with (5) at a supervisory level

(8) years involving project management & coordination

(8) years involving software applications & implementation

(6) years involving networking systems & administration

(5) years involving web development & marketing

(5) years involving technical training & staff development

Experience

Portage Valley Hearing - Pemberville, OH

March, 2009 - Present

Marketing Director

>> Manage all marketing and advertising efforts for a small audiologist

office.

>> Transformed entire marketing plan though print, web, TV, and other

multimedia channels.

>> Examples of transformation include more supplier promotions; logo/brand

image updates; increased doctor affiliations; and web site upgrades.

>> In (18) months, overall sales have increased 12% primarily from a 47%

increase in new customer business & an initial 19% increase in website

traffic.

Kroger, Inc. - Toledo, OH and Clarkston, MI

June, 2006 - Present

Cashier and Front End Supervisor

>> Has shown job flexibility in being able to work in any position within

the store (except meat department).

>> Consistently within the Top 25 cashiers in the region measured by

scanning accuracy and speed (between 110 - 120% where minimum req. is 90%)

Teacher's Discovery, Inc. - Auburn Hills, MI

November, 2005 - May, 2006

IT Manager

>> Held accountable for private, online company's entire offering of

computers, servers, telecommunications equipment, and software equipment.

>> Managed or performed all efforts including training regarding software

licensing; web development; and equipment upgrades.

(Temporary or contract work within IT or clerical fields) - Southfield and

Dearborn, MI

September, 2004 - June, 2005

Clerical - Collections Division - GMAC, Southfield, MI (2005)

>> Duties involved mail processing, collections, liens, estate claims, and

web mailbox.

Project Lead - Database Development - TAC Automotive, Inc. (2004)

>> Created a library database involving process development, testing,

usability studies, and project management for Ford Motor Company.

>> This project involved pulling together multiple departments company-

wide.

>> Delivered 90-day project ahead of schedule exceeding expectations

resulting in further work redesigning an intercompany web site.

CDI Information Technology Services, Inc. - Troy, MI

August, 2001 - April, 2004

IT Support Analyst and Web Editor (DaimlerChrysler)

>> Developed the DaimlerChrysler Employee Portal

>> Projects and tasks included project management; request management

system; portal branding and promotion; portal firewall access; Mexican

audience launch; survey acquisition and implementation; live online help;

audience usability studies; and database design.

>> Interacted heavily with multiple departments including human resources;

corporate communications; marketing; and operations.

Best Buy, Inc. - Auburn Hills, MI

May, 2001 - November, 2001

Sales Specialist - Personal Computing Home Office (PCHO)

>> Excelled in non-commissioned technical sales of computers; computer

services; peripherals; office equipment; and software.

CDI Information Technology Services, Inc. - Troy, MI

March, 1998 - April, 2001

Programmer/Technical Trainer/Training Services (Managed Services and ITS) -

(General Motors & DaimlerChrysler)

>> Developed and collaborated in multiple capacities to include training

programs, materials, and processes; database design; service agreement

development; help desk; ISO certification and audits; and research and

development of technical processes and procedures.

Failure Analysis Associates, Inc. (now Exponent, Inc.) - Farmington Hills,

MI

February, 1996 - February, 1998

Accounting Associate & Network Administrator

>> Developed and collaborated tasks within network administration; disaster

recovery planning; software compliance; hardware and software upgrades and

expansions; email server management; database design; accounting functions;

and local liaison contact to corporate HQ in Menlo Park, CA.

Education and Skills

Post-Secondary

>> Baker College (Auburn Hills, MI) - B.S. Business Administration (Cum

Laude) and A.A.S. Web Design & Development

>> University of Michigan (Ann Arbor, MI) - B.S. Biochemistry (with Minor

in Accounting)

>> Pontiac Business Institute (Mt. Clemens, MI) - Certificate Accounting

and Data Processing

Information Technology Skill Sets and Certifications

>> Web Design & Development

>> Project Management

>> Database Development

>> Network Administration

>> Helpdesk Support

>> ISO Compliance & Certification

>> Recruiting & Training

>> Logo & Brand Marketing

>> Business Analysis

>> Application Development (video, animation, multimedia)

>> Technical Writing

Languages

>> VB/VBA

>> SQL

>> HTML

>> DHTML

>> JavaScript

>> CGI (basic)

>> UNIX (basic)

Operating Systems

>> Windows and Windows NT

>> Novell Netware

>> MS/PC DOS

>> Linux

>> MPE/ix (basic)

Software

>> Microsoft Office, Access, Visio, Project, Front Page, Visual Basic

>> Adobe Acrobat, Photoshop, PageMaker, Dreamweaver

>> Paint Shop Pro

>> Homesite

>> Topstyle (css)

>> Pinnacle Studio

>> Lotus Notes

Other

>> Numerous professional development seminars

>> USGA-certified (United States Gymnastics Association)

>> ASL-certified (American Sign Language)

>> Prior EMT 1-certification (Emergency Medical Training)

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