Customer Service Sales Manager
Resume:
SINEKA N. DAVIS
Jersey City, NJ 07304
*******@***.***
OBJECTIVE
Pursue a challenging position in a customer service environment where
my extensive experience will be further developed and utilized.
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WORK EXPERIENCE
Branch Brook Park Roller Skating Center 01/08-Present Newark, NJ
Assistant Sales Manager/Event Coordinator
Responsible for:
. Recruitment of party host/hostess
. Booking & planning special events within the facility (birthday
parties, private parties and group events)
. Generate repeat business through successful vendor follow up
. Maintain and enter vendor contracts
. Prepare weekly event schedule for the facility
. General office work (filing, ordering supplies, faxing & answering
phones)
. Input payroll data
. Supervise staff to create a clean, fun, friendly and safe
environment
H&R Block 01/05-01/08 Jersey City, NJ
Client Service Provider
Responsible for:
. Greeted and checked-in clients in preparation for taxes
. Scheduled tax preparation appointments
. General office work (filing, faxing, bookkeeping, & answering
phones)
. Print checks, process payments, and perform daily closeouts
Metro One Telecommunications 03/99-11/03 Secaucus, NJ
Lead Customer Service Operator
Responsible for:
. Supervising a staff of 11 customer service representatives at an
inbound call center
. Retrieve requested number by searching the database
. Enhanced call efficiency by providing operators with additional
reference
information
. Prepared daily break and lunch schedule
EDUCATION
Hudson County Community College 08/95-06/98 Jersey City, NJ
A.A.S in Office Systems Technology: May 1998
Ferris High School 09/91-06/95 Jersey City, NJ
Received diploma in June 1995
References provided upon request
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