Project Manager Sales
Resume:
LORNA ALFORD
Cell 201-***-****
Pennington, New Jersey 08534
*********@*****.***
Project Management Professional combining technical acumen and business
savvy, realistically assessing and addressing business needs to determine
strategic solutions for client. Comprehensive experience in project
management office operations.
CORE COMPETENCIES
Intuitive Solution Provider > Quality Management > Financial
Accounting & Tracking > Presentation Abilities > Team Leadership >
Business Analyst > Coach / Motivator > Requirements Gathering >
Effective Verbal and Written Communicator > Enthusiastic Change Agent
> Data Analysis
EXPERIENCE / EFFECTIVENESS
IBM Global Services
2000 - 2010
Project Management Associate - Recruited to company to provide project
office support initially for insurance sector business with emphasis in
scheduling, financial tracking, compliant documentation and thorough
procedures
> Created documentation for submission to Software Engineering Institute
(SEI) library. Conducted interviews and summarized existing project
documentation, building deliverables containing evident level of
repeated processes supporting certification level of client's software
systems. Client certification level was maintained and verifiable.
> Led small team at client site, completing high priority Oracle based
supply chain application development. Demonstrated leadership ability,
performing against tight deadlines to direct project team to implement
installation of application. Successfully closed assignment receiving
high rating on project review.
> Coordinated efforts to staff large project using onshore and offshore
resources. Built team morale and improved relationship between
staffed consultants and client. Established lasting relationship
where resources were retained longer than previously.
> Synthesized operational system diagrams into an assessment document.
Interviewed external client for pertinent data, building picture of
current operations and gaps. Aided client in determining development
and conversion opportunities leading to follow-up contract worth 1.2
million dollars.
> Prepared invoices for major client requiring detailed customization.
Engaged offshore resources to assist with process, allowing the time
to observe and initiate effective change to performance, method and
approaches. Increased rate of accounts receivables leading to
favorable quarterly profit.
> Designed innovative project matrix incorporating all groups impacting
system upgraded end solution. Spearheaded collaboration leading to
implementation of summarized schedule to meet with baseline control
board approval. Met client demands accelerating delivery timetable
exceeding contract obligation.
> Reconciled actual revenue, costs of IT projects to accounting ledger.
Interpreted financial data, reported results to organization, advised
Project Manager of financial risks. Effectively closed projects
ensuring management tools accurately represented the health of the
project.
Lorna Alford *********@*****.***
Reliance Insurance Corporation
1997 - 2000
Project Manager - Personal Computer Development Group - Recruited by
Corporate Information Officer to improve business alignment with Reliance
Insurance Companies
> Reengineered employee set-up process. Directed team that developed
application for hardware, software and security set-up required for on-
boarding new employees. This process improvement shortened new
employee process by 2 days.
> Collaborated with business stakeholders to address data information
integrity issues. Created front end utilizing web developers for
design and construction. Completed project within estimated life cycle
and budget. Increased data reliability, reduced errors, strengthened
strategic business and IT relationship.
Insurance Services Organization
1988
- 1997
Marketing Technical Representative - Promoted from Application Programmer
to Marketing Technical Support assist sales team with product presentation
and technical support
> Assembled presentation of technical aspects of insurance product.
Spoke to conference groups, encouraging audience to use support
services, firming up knowledge of product with one-on-one sessions to
enhance comfort level with product. Maximized value of sales process,
90% of sales calls closed successfully.
> Examined installation procedures to improve technical products.
Compiled customer-install experiences from one-on-one interaction,
streamlining and enhanced user performance. Maximized reduction of
help desk calls based on clients ability to perform successful
installations.
COBOL Application Programmer - Hired from recruiting agency to host
application maintenance team
> Updated core programs to user specification. Migrated code and
documentation through stages of full system development lifecycle.
Improved application logic to increase home office efficiency.
EDUCATION
BS; Hotel, Restaurant and Tourism Management, Fairleigh Dickinson
University
Certificate in Application Programming; Chubb Institute
MS in Information Technology; Stevens Institute
ACTIVITIES
Front Desk Volunteer at Homefront, field questions, direct clients and
donors to appropriate Homefront contact
Sunday school teacher for grades K - 2, followed lesson plan, interacted
with class to further explain Bible stories
Women to Women Mentor to mature church member, guided individual study
aligned with development needs
Small group study leader, researched topic, constructed theme, facilitated
open discussion
Active participant in National Black MBA Association- NJ Chapter, attend
seminars, networking events
Team with Autism Speaks, Lupus Organization, Juvenile Arthritis Alliance to
raise funds for research, lead group's involvement in non-profit walks,
design hospitality set-up
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