Process Improvement Training
Resume:
Miguel Codina
Lincoln, Ca *5648
*********@***.***
OBJECTIVE
To obtain a position with the opportunity for growth and challenges where
experience and training can be effectively applied
SKILL SUMMARY
. Work effectively in a fast-paced changing environment
. Ability to work successfully in a team environment
. Excellent organization, communication and writing skills
. Ability to take the initiative in solving problems
. Strong record of achieving goals and using strategic planning in
project management
. Spanish speaking
COMPUTER SKILLS
Proficient in Microsoft Excel, Word, Outlook, Project98, PowerPoint and
Visio
EDUCATION
Bachelor of Arts, Psychology - UCLA
EXPERIENCE
Esurance, Rocklin, CA 01/2007 - 04/2009
Reconciliation Lead
. Reconciliation of daily deposits
. Eliminate billing errors, and reduce operating costs
. Verify daily completion of Deposit, Void, Credit, Electronic Check
Process and Chargeback reconciliation packets are accurate
. Perform informal employee reviews documenting results and performance
against team goals and objectives
. Ensure all associates adhere to established SOX controls
. Proactively identify and led process improvement efforts to implement
long-term sustainable results
. Collaborate with management to ensure root cause is identified and
irreversible corrective action is implemented for high-risk issues
City of Roseville-Police Dept, Roseville, CA 03/2003 - 12/2006
Community Service Officer
. Investigate and write criminal and non-criminal reports
. Collect evidence, dust and lift latent prints
. Maintain a variety of accurate records related to citations
. Deliver subpoenas and issue citations for code parking violations
. Investigate non-injury accidents and direct traffic at accident scenes
. Transport and process property and evidence
. Prepare and type abandoned vehicle letters
. Interpret Spanish as needed
Oracle Corporation, Rocklin, CA 09/2002 - 03/2003
Customer Data Integrity
. Create and update customer order entry information
. Work directly with internal customers to diagnose and solve order entry
problems
SPRINT, Rancho Cordova, CA 04/1990 - 11/2001
Billing Analyst
. Implement contractual pricing rules into billing platform
. Validate manual table setup into billing platform
. Research and resolve billing setup issues
. Perform invoice verification
. Provide business requirements for billing platform
. Determine optimal business solutions for development projects
. Ensure accurate, consistent and timely processing of billing data with
an emphasis on SOX compliancy
. Collaborate with IT to design, build, and update processes for billing
platform
. Develop detailed test cases and perform product test
. Lead and facilitate operational readiness efforts
. Document process changes, training documentation, and deliver training
to over 250 users
Contact this candidate