Customer Service Quality Assurance

Bradley T. Herman

********@*****.**

**** **** **** ** ******, Illinois 60502 Phone: 630-***-****

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QUALIFICATIONS

A self-starting individual able to work independently with 6+ years experience working in a customer service

environment.

PROFESSIONAL EXPERIENCE

USAINDUSTRIALSUPPLY Naperville, Illinois 12/2007 to

06/2010

Sales/Shipping Manager

1 Responsible for the legal, safe and quality sale of hundreds of items via store website and eBay.

2 Tasked with managing, reviewing and updating a weekly listing of hundreds of personal items for sale.

3 Maintain accurate inventory of incoming and outgoing items sold or to be sold.

4 Photograph and catalogue new items for future sale.

5 Package and ship items sold on a daily basis. Set up freight shipments for items exceeding 150lbs.

6 Review weekly sales reports for accuracy and correlation to inventory.

7 Test each item for quality assurance

8 Handles and responds to customer inquiries and complaints via telephone and email.

Power Lending Mortgage Co. Naperville, Illinois 2003 to 12/2007

Loan Originator and Processor

1 Responsible for generating new mortgage, construction, home equity and refinance loans through cold

calling, personal contacts, referrals and walk-in customers. Also served as the

company’s main loan processor.

2 Place dozens of phone calls each day to prospective customers related to any and all loan types.

3 Interact with customers and prospects through personal conferences, phone conversation and email

correspondence regarding loan status, loan rates, closing costs, estimates, appraisals and appointments.

4 Complete and ensure loan applications were true, correct and complete for loan processing.

5 Participated in the development and design of the company’s web page.

6 Attend loan closings and refinances when and where applicable.

7 Answer phones for other loan originators out of the office and interact with their customers and

prospects when questioned about their loan or rate.

8 Make bank deposits weekly into company account.

Wheaton Park District, Wheaton, Illinois 2000 to 2003

Building/grounds engineer

1 Maintained the park district facility. Set up rooms for banquets, parties and presentations.

Petco, Wheaton, Illinois 1999 to 2000

Sales Associate

1 Interacted, assisted and directed customers to proper product or selection.

Skender Construction Co., Palos Park, IL Summer 1999

Laborer

1 Performed general labor (cleanup, demolition, concrete) duties for contractor.

SKILLS

2 Proficient in the following software programs: MS Word, MS Excel, MS Outlook, MS PowerPoint

3 Excellent written and verbal communication skills.

4 A+ Certification Training

EDUCATION

Wheaton Warrenville South High School, 1999

Classes toward Associates Degree, College of DuPage 1999-2000

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