Customer Service Representative

JASON L. BURCHETT

**** ****** ******, ***** *******, OH 44137 216-***-****

abjqs7@r.postjobfree.com

Objective

I'm looking to fill a challenging position, with a company that will

allow me to apply my knowledge and skills, while continuing to develop

myself both personally and professionally.

Education

2006 - 2008 Remington College Cleveland, OH

Associates Degree - Network Administration

. National Technical Honors Society (Campus President)

. Deans list

. Honor Roll

Areas of study include HTML design, PC repair, hardware and software

architecture, network implementation and support, Cisco systems routers and

switches, helpdesk support, network security and VBscript.

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1994 - 1997 Maple Heights High Maple Heights, OH

School

Experience

2009 - Present Tele-Tech Lorain, OH

Customer Service Representative

. Knowledge of Samson, Streamline, Remedy and IHLR

. Exceptional customer service skills

. Enhanced troubleshooting ability

Responsible for handling inbound customer service calls for a national

company. Duties include but not limited to account verification, processing

payments, account changes, customer education, device troubleshooting,

contract extensions and customer retention.

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2006 - 2009 Gillmore Security Cleveland, OH

Systems

Central Dispatch Station Operator

. Extensive Knowledge of DICE database system

. Exceptional customer service skills

. CSAA Certified - Advanced Central Station Operator

Duties include alarm monitoring and management, coordination of authority

response efforts, data entry, light office duties, and providing technical

support to customers as well as service technicians.

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2003 - 2005 Tops Markets Cleveland, OH

Produce Clerk (2004 - 2005)

Duties include stock rotation, maintaining product levels, daily department

cull, design and construction of floor displays, product merchandising,

customer assistance, cashier support, and proper sanitization.

Cashier (2003 - 2004)

Duties include handling cash, credit, and check transactions, balancing

till, maintaining sanitary work station, customer service, and processing

returned merchandise.

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2000 - 2003 World Home Lending Cleveland, OH

Customer Service Associate

. Well organized

. Proficient cold calling abilities

. Exceptional customer service skills

Duties included answering phone, cold calling, appointment setting and

tracking, light office duties and training new associates.

References

References are available upon request.

Contact this candidate