Sales Customer Service

Wendie Faustman

**** ******* ******

Spring Valley, CA 91977

619-***-**** (cell)

OBJECTIVE: To be a strong valued employee to your company

QUALIFICATIONS

. Working knowledge of AIMS (data entry program), Outlook, Microsoft word

and excel

. Usage of US Postal services, UPS, DHL, FEDEX, Freight and associated

programs

. Certified operator on electric fork lifts

. Verify all orders received upon arrival and internal tracking

. Very Detail and Safety Orientated

. Highly Organized

. Qualified Operator/Technician Pitney Bowes (Arrival System, Mail

Inserter, Paragon)

EDUCATION

1988 Diploma, Oak Grove High School

1999 Honor Roll, Patient Care Tech, Maric College

EMPLOYMENT HISTORY

1/2010- Present Self Employed,

Actively looking for full time employment with a great company.

05/06-12/09 Reel Picture-Account Manager,

Assist customers with orders of CD, DVD, VHS replication/duplication, order

print for packaging of products, follow up throughout order to insure order

is handled in a correct and timely manner complete to shipping. Each

customer has a distinct trait to their orders. Constant communication with

customers on status of orders, constant communication with print and

mastering vendors on status of all customers. Use of AIMS program for

customer information, creation of Work Orders, web based online order

system (www.reelorders.com), Microsoft Outlook. Creation of each sample for

each order to insure complete accuracy of packaging in production. Correct

billing of each order with verification from customer of any changes from

original order. Average weekly orders in process are 45 to 60+.

1/06-5/06 Aerotek, San Diego, CA

Temp Position with Reel Picture working as Data Entry Clerk.

10/05-02/06 Kayo Oil Company-Customer Service Rep

Assist customers with directions to addresses, cleaning, and accuracy with

money on register, cleaning, stocking, sales of gasoline, lottery,

merchandise, lottery scratchers, money orders, and phone card sales.

Utilizing proper money handling techniques, including dropping of excessive

money.

4/01-8/05 Team Lead-The Home Depot Supply

Supervise Associates, all aspects of shipping & receiving, sorting of

incoming street mail, interoffice mail, assist fellow associates with all

shipping needs, keeping records of incoming/outgoing UPS reports, 1st class

mail, and presort mail. Record keeping and budgeting of Pitney Bowes

Postage account for mail center. Procedure manual updated for shipping &

receiving including mail center. Certified forklift operator in a safe

manner. Internal tracking of all packages within company with Arrival

System, as well as outbound and inbound shipments utilizing freight

companies of several types.

1/01-4/01 Temp-Remedy Temp Staffing

Duties varied according to employment assignments.

1/99-1/00 Manager, Candy Island

Inventory Control, Budgeting, Hiring, Firing, training of employees and

scheduling. Order Product, Register Reports, usage of register and credit

card machine. Assist with customer complaints, concerns and suggestions.

Stocking and arranging product in attractive manner. Daily sales reports

and tracking hours of employees with little to no supervision. Pride of

safety and cleanliness of store. Creation of first Candy Island Employee

Handbook.

1/97-1/99 Sales Associate, Munchies/ Viejas

Assist customers, sales, stocking, set up, and closing procedures of store.

Assist in ordering product, and training new associates. Closing out

register, credit card sales assist with customer complaints, concerns and

suggestions.

Contact this candidate