Customer Service Management

TIFFANY P. BOOKER

**** *** ****** ***** . *** Angeles, CA 90008

Cellular: 310-***-**** . ****************@*****.*** . Home: 323-***-****

EDUCATION

California State University, Dominguez Hills, Carson, CA

Master of Public Administration -Criminal Justice concentration, May 2010

California State University, Long Beach, Long Beach, CA

Bachelor of Science in Business Administration & Operations Management, May

2003

PROFESSIONAL EXPERIENCE

PricewaterhouseCoopers, Los Angeles, CA Aug. 2005 -

Oct. 2006

Professional Assistant

Provided administrative support for staff and management in the Tax

division, managed Global Office database with over 600 clients, verified

and scanned tax filing information, W-2's, earning statements, supporting

documentation for expatriates, notified taxpayers via email, phone, or

courier of document receipt, returned original documents, packaged returns

for filing, and assisted Partner with budget spreadsheets.

Key Accomplishments:

Re-designed scan request form to allow for better processing of incoming

documents that need to be scanned and uploaded into Global Office.

Created more efficient filing system for tax return extension forms. Forms

were originally archived by taxpayer's last name. Extension forms are now

archived by tax year and form number. This method decreases the amount of

time spent searching for a taxpayer's extension information.

Initiated weekly update emails to clients regarding status of tax returns

and other projects currently with the firm.

Ace Parking Management, Santa Monica, CA Jan. 2004 - Aug.

2005

Accounts Specialist

Handled the collection and dissemination of financial data, performed error

analysis, managed activities within the office, accurately billed clients

for parking and associated fees, reviewed financial reports, performed

weekly audits, credit card transactions, daily banking, payroll, maintained

record of deposits and payments, and interacted with customers on a

professional level.

Key Accomplishments:

Performed in depth analysis of the Aging used to assist management in

strategic planning and improving revenue collection efforts. Research

included the study of the relationship between clients who make partial

payments vs. the propensity for those clients to pay the entire balance

owed.

Initiated monthly staff meetings to provide enhanced interdepartmental

communication resulting in more precise reporting, decrease in turnover,

and improved customer service.

Successfully resolved aging accounts receivable issues.

Ace Parking Management, Los Angeles, CA Oct. 2003 - Jan.

2004

Auditor

Performed in-depth ticket and spot audits at locations on a daily basis,

compiled data onto a reporting sheet utilized for loss prevention, created

weekly narratives of audits detailing findings and discrepancies, made

recommendations regarding disciplinary actions that needed to be

implemented.

Tiffany Booker

Page Two

Key Accomplishments:

Successfully reduced the number of ticket discrepancies through precise

auditing and reporting. Cashiers were trained during site audits by

reviewing mistakes that were made during ticket processing.

Created user friendly reporting template that allowed for efficient

reporting. Pre-labeled sections provided areas for information to be

condensed into smaller, concise statements. Sections allowed for comments

by management regarding the performance of the auditor.

WORK HISTORY

Macys, Manhattan Village, Manhattan Beach, CA July 2010

- Current

Merchandiser

Revolution Records, Los Angeles, CA May 1996 -

Sept. 1996

Paid Intern

Long Beach Unified School District Aug.1998

- Sept. 1999

Teachers Assistant

Los Angeles Unified School District Jan.

2001 - May 2002

Teachers Assistant

VOLUNTEER ACTIVITIES

Delta Sigma Theta Sorority, Incorporated, Lifetime Member Apr.

2006

The Genesis Project, Gardena, CA

Feb. 2007 - Current

CERTIFICATION

CBEST

Completed, September 2001

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