Project Manager Customer Service

Lisa A. Jackson

** ****** *****, ********, ** ***69

PHONE 214-***-**** . ****.***@***.***

PROFESSIONAL EXPERIENCE

**** - **** ******* *********

PLANO, TEXAS

Human Resource Administrator

Developed HR policies and procedures.

Computed yearly, quarterly, and monthly benefits

and payroll.

Coordinated hiring procedures, screening of

candidates, coordinating interviews, orientations

and exit interviews for all employees.

Responsible for the continuing education, training,

and certification of new and experienced employees.

Researched and launched new employee benefits

program.

Researched and took necessary steps for reducing

the professional costs of the company by saving

$75,000 per annually.

Designed and implemented employee incentive

programs to increase productivity and customer

satisfaction.

Managed operations including forecasting, inventory

control, purchasing, and quality insurance.

Maximized revenues through efficient staffing,

labor cost controls, and promotions.

Receptionist

Provided administrative and clerical support to

management and sales team.

Entered relevant data and other documentation into

the appropriate software program.

Organized, prioritized, and scheduled appointments

and meetings for the management and sales team.

Answered multi-line phone and greeted vendors,

customers, job applicants and other visitors.

Developed and maintained company Website.

1995 - 2000 Electronic Data Systems

Plano, Texas

Information Specialist with Specialty in Legacy

Evolution

Provided technical support and business related

knowledge for marketing efforts for the GM Master

Card Credit Card Processing System.

Maintained, designed, developed and tested

application programs in an IBM mainframe

environment. Performed RTI efforts to increase

system efficiency.

Served as Project Manager of the conversion project

to interface with a new bankcard processing system.

Developed and maintained internal Web pages for

team.

Lisa A. Jackson

SYSTEMS ENGINEER

Provided Marketing Information Services for the GM

Master Card Credit Card Processing System.

Maintained, designed, developed, tested, and

documented application programs in an IBM mainframe

environment.

Developed and designed SAS programs in a mid-range

server environment. Performed on-call duties for

batch cycle.

1992 - 1995 Perot Systems Corp.

Plano, Texas

Program Products Systems Programmer

Installed, maintained and supported over 85

independent vendor products on multiple large

MVS/XA and MVS/ESA mainframes.

Responsible for customer service, problem tracking,

problem resolution, and extensive documentation.

Projects included clean-up efforts, implementing

new standards, product upgrades and installs, I/O

subsystem analysis, and maintenance re-design.

Performed on-call duties for batch cycles.

Technical Librarian

Organized and maintained the Technical Library.

Served on the Standardization Team customizing the

standards to meet all of our customer's needs.

Produced monthly system availability reports.

Helpdesk Representative

Served as an Operations Support Representative on a

helpdesk that supported system access and

identified hardware and network problems for users.

Provided first level support, analyzing customer

problems and performing troubleshooting skills.

Answered an average of 80 - 120 calls daily.

Technical Skills

C++, COBOL II, SAS, SQL, HTML, JavaScript, Web

Design and Development

MS Office 2007 (Access, Excel, Outlook, PowerPoint,

Publisher, Word), MS FrontPage, Adobe Acrobat,

Photoshop, Quicken Premier 2009, Peachtree

Accounting, Net Suite Accounting

Education

1987 - 1991 Texas State University

San Marcos, Texas

BBA, Bachelor of Business Administration, Computer

Information Systems

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