Customer Service Engineer

WINDOWS TECHNICAL SUPPORT

. APPLICATIONS . DESKTOP . MS OFFICE . NETWORK

SUMMARY: Creative and energetic desktop support analyst with broad-based

experience in hardware and software installations, configurations

and maintenance. Proven ability to successfully analyze an

organization's critical support requirements, identify

deficiencies and opportunities, and develop solutions for

increasing reliability and improving productivity.

TECHNICAL Windows 2003/2007 Server, Windows 7/Vista/XP, MS Office, MS

KNOWLEDGE: Access, Unix Shell, Sun Solaris, HP, IBM servers, VMWare, TCP/IP,

BMC Remedy, I3, Backup Exec, Veritas Net Backup. Dell, IBM, Sony,

iPhones, Blackberries, Palm Pilots, Social Media Tools.

PROFESSIONAL Microsoft Certified Professional (MCP) Installation,

CERTIFICATION AND Configuration and Administration of Windows 2000 Professional.

TRAINING: Managing Projects, George Washington University.

Implementing Windows 2000 Professional and Server.

Cisco Certified Network Associate Program.

ATL Customer Service Engineer Certification for ATL P1000 and

P3000 Series Tape Libraries.

EDUCATION: B.S., Electronic Engineering Technology, DeVry University.

LANGUAGES: Fluent in reading, writing and speaking English, Russian and

Ukrainian languages.

EMPLOYMENT Compsavior IT Consulting Brooklyn, NY.,

HISTORY: September 2008 - Present

A Specialized Computer Consulting Company Providing Superior

Customer Service

[pic] DESKTOP ENGINEER

Serviced, built and maintained all IBM and compatible PC hardware

& software (Compaq, DELL, HP, Gateway, Sony, IBM, eMachine, Acer,

etc.)

Installed and configured hard drives, replace LCD's, memory and

video cards, power supplies, processor, motherboards, custom

build computers.

Implemented data recovery/transfers and operating system upgrades

(Win XP/Vista/7).

[pic] Substantially increased security and performance of systems by

initiating installation of new anti-virus software and critical

operating system updates.

Quickly diagnosed causes of systems failures and malfunctions to

ensure highest

operation efficiencies, reliability, and quality performance

standards.

Responded immediately to emergency situations with sensitivity to

deadlines and

customer needs.

Provided computer training to clients.

REXNORD INDUSTRIES Wheeling, IL.,

March 2008 -August 2008

A $3 Billion Motion Control and Water Management Industrial

Company; 5800 Employees

DESKTOP, NETWORK AND ACTIVE DIRECTORY SUPPORT SPECIALIST

[pic] Installed, configured and troubleshooted hardware and software

components and voice/data network.

Successfully managed and implemented asset inventory of computer

hardware, involved in UPS upgrade project.

Increased efficiency by suggesting upgrading the server build to

automatically

update security patches.

[pic] Developed new infrastructure architecture and upgrade/migration

plans.

Updated user and computer accounts in Active Directory for

employees, new hires\setups, changes, and terminations.

[pic] Managed routine weekly backup/recovery procedures via Symantec

Backup Exec. Updated and maintained backup/restore documentations

and procedures.

Performed remote support for VPN users. Experience with wireless

devices (Blackberries, Palm Pilots)

Sarbanes Oxley Policies and Processes compliance.

ELECTRONIC DATA SYSTEMS (EDS) Northfield, IL.,

May 2000 - June 2007

SYSTEMS ANALYST

Supported system integrations at Nabisco, Kraft Foods and Philip

Morris.

Involved in testing of business applications and rollout/support

of Windows 2000/XP workstations.

Increased productivity by 23% and reduced cost of workstation

deployment by 15%

through improving lease management processes. Implemented single

deployment

process and helped develop data migration strategy.

Ordered computer equipment and assigned projects to technicians

within a complex multi-production environment.

Coordinated distribution and installations of PC's. Created and

updated computer

accounts and user ID's in active directory.

Upgraded computers (Dell, IBM ); installed and configured HP

laser jet

printers, MFP's, fax/modems, scanners, PDA's, Port Hubs,

CD-writers, DVD drives.

Working knowledge of Ghost imaging software.

Experienced with RNAS. Worked in Ethernet and Wireless network

environments.

Provided PC training to customers. Position required 24/7 pager

and telephone support for four facilities with over 5,000

customers.

DATALINK CORPORATION Elgin, IL.,

1999 - 2000

SYSTEMS ENGINEER

Performed installations and configurations of ATL and StorageTek

data storage equipment in Windows NT and Unix environments.

Provided customer field engineering training and support of data

storage equipment and systems.

Wrote technical documentation including white paper detailing

SCSI architecture.

Experienced with rack mounting, Drive Arrays and backup devices

(DAT, DLT).

SPECIAL SKILLS: Working in a fast-paced service-oriented environment has honed

these skills:

Technical Audit - keen sense for system-wide troubleshooting.

Execution - exceptional track record for repair times - 25%

faster than company

average.

Project Management - working with state-of-the-art high impact

systems.

Training- inspired team commitment for quality service and

customer satisfaction.

Budget maximization-for effective use of finite resources.

Management-influence and optimize people to meet objectives.

PROFESSIONAL Organized and currently manage Linked Illinois discussion and

ASSOCIATION: networking forum.

Ongoing networking efforts to connect the top marketing

professionals in Illinois.

Researching the top 50 marketing and advertising firms in the

Illinois while performing SWOT analysis of each firm's strengths

and weaknesses.

Tracking and reporting marketing trends globally and especially

factors that impact the local Illinois market.

Contact this candidate