Customer Service Sales
Resume:
Elise L. Girion
*** *. ******** ***** ( Burbank, CA 91506 626-***-**** ( ********@*****.***
PROFILE
ADMIN/CUSTOMER SERVICE POSITION WHERE I CAN APPLY MY VERSATILE ADMINISTRATIVE,
ORGANIZATIONAL, AND PEOPLE SKILLS. I HAVE BEEN WORKING IN ADMIN/CUSTOMER
SERVICE AND AS A SALES ASSISTANT FOR SEVEN YEARS. I AM A TEAM PLAYER WITH
STRONG PLANNING AND PROBLEM SOLVING SKILLS. I EASILY JUGGLE MULTIPLE TASKS AND
MEET TIGHT DEADLINES WITHOUT COMPROMISING QUALITY AND INCREASING EFFICIENCY,
CUSTOMER SATISFACTION AND THE BOTTOM LINE.
KEY SKILLS
OFFICE MANAGEMENT
Teambuilding
Front Desk Reception
Policies & Procedures Manuals
Executive Support
Calendaring
Customer Service
Report & Document Preparation
Spreadsheet & Database Creation
Records Management
Meeting & Event Planning
Inventory Management
Expense Tracking
work history
2008 - PRESENT
Inside Sales Representative
BEA, Inc. (San Dimas, CA)
BEA, Inc. is a manufacturer of automatic door sensors; we sell to distributors
Job Duties: Customer Service, handle incoming calls for all needs: orders,
warranty, concerns, accounting, pricing, and product information; Build and
maintain solid relationships with customers
Handle Customer walk-ins, greet, fill orders, take care of concerns
Territory: Entire western half of United States
Supported Outside Sales Rep, aided in customer follow-up
Proofread letters & documents prior to distribution
Travel Planning for Outside Rep
Outbound calling on client base daily
Maintain solid relationships with all coworkers, and must work with all
departments on a daily basis; Participate in meetings to build teamwork, learn
new product, discuss/strategize for future growth
Administrative: Consistently manage entire office on my own, as we are a
satellite office and short-staffed
Handle all routine office duties
Shipping & Receiving (UPS & FedEx) when shipper was absent
Petty Cash: In charge of maintaining cash box and balancing month to month
Coordinate with Corporate Office and manage supply level of our CA inventory
Coordinated Customer Certification Class
Responsible for catering, sign-up roster, keep stock of class manuals &
supplies
Orders, returns and email entries; Navigate through internal customer database
daily
2005 - 2008
Supervisor's Assistant/Registered Representative
World Group Securities & Ainsworth Financial Mortgage Corporation (Pomona, Ca)
Independent representative in insurance, securities and mortgage sales; Regular
contact with clients for continuous customer service; Admin assistant to Branch
Office Supervisor
Participated in many sales and product trainings
Handled incoming calls, walk-in clients
Series 6 & 63 registered
Life and Health License
In charge of all client files & maintaining organization of the office
Reviewing policies for accuracy, expiration, additional policy options
Event Planning for branch events
2003 - 2005
Sales Manager Assistant
Bally Total Fitness (Rancho Cucamonga, Ca)
Started as front desk and membership sales. As manager's assistant, helped
Sales Manager oversee sales associates; Helped with goal setting and
achievement in gross monthly sales; Responsible for cash handling; Handled all
customer service and concerns
In top ten percent of sales associates in California
Customer Service Certified
Promoted to Sales Manager Assistant within 6 months of hire date
education
2002 TO 2003 - AZUSA PACIFIC UNIVERSITY: GENERAL EDUCATION
1998 to 2002 - West Covina High School
SKILLS
MICROSOFT OFFICE 2003 & 2007: PROFICIENT IN OUTLOOK, WORD AND EXCEL. 10 KEY
PROFICIENT; 45+ WORDS/MINUTE
Language: Speak, read and write intermediate Spanish
REFERENCES
MARCY LAVELLA, HUMAN RESOURCES DIRECTOR
BEA, Inc.
Patrick McAndrew, Branch Office Supervisor
World Group Securities
Joseph Singleton, Branch Manager/Investment Advisor
Wealth Solutions Group
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