Customer Service Project

Mounia El Maallem

*** ******* **** ** *-Mail: **********@*****.***

Apt 28 Mobile: +1-603-***-****

Manchester, NH 03102

Objective:

• Looking for an opportunity to add value by contributing my experience and knowledge while

seeking avenues to grow professionally.

Education

Master of Science in Operation and Project Management August 2010

Operation and Project Management Southern New Hampshire University, Manchester, NH

Master of Science Auditing December

2006

Accounting Finance INSEEC GROUP- France

Bachelor of Science in Business Administration June 2005

Finance Management ECE International School of Management -France

BTEC Accountancy Certificate of Accountant June 2001

Accounting ITEC-BOIFLEURY – France

Profile

• Ability to work with a team and independently

• Able to familiarize with new topics

• Good social skills

• Ability to manage and coordinate project

Computer Skills & Language

Computer Skills

Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, Linux,

Unix, MS DOS

Software Programs: Sphinx, Map info, Cegid PGI Expert, SAP, Equilibre, Minitab, Crystal Ball

Microsoft Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft

PowerPoint, Microsoft Front Page, Microsoft Project;

Languages Native: Berber, Arabic, French Fluent: English Knowledge: Spanish

Technical Skills

Accounting: -Produce financial statements: balance sheest, income statements

Auditing: -Observation and analysis: Evaluate data accuracy; analyze and control procedures

-Diagnostic: Control dysfunctions and identify their causes, produce reports of findings and provide

recommendations

-Advice and recommendations: Propose corrective actions to improve the management system.

Finance: -Financial Analysis: Interpret ratios, indicators, company’s figures and data

Marketing: -Market information analysis: Business plan, strategic plan, and market study.

Management: -Create and set business units performance reporting

-Supervise, control accounting closure

-Create reporting and budgets

Professional Experiences and Training

Director Assistant

SNI Lopes Printing – Morocco June 2007– May 2008

• Developed and analyzed sales activity to develop a stronger customer base

• Prepared and reviewed revenue, expense, invoices, and bank statements

• Coordinated production and ensured project deadlines

Chief financial Officer Assistant

In Extenso: Deloitte Group – France April – October 2006

Accounting Project IT Project

• •

Harmonized the group’s accountancy Familiarized, designed and tested Cegid CGI

• software

Followed and gathered financial statements for the

• Communicated with the stakeholders

group during the closure

• Consolidated the account during the closure and • Ensured the completion and the currency of the

produced countable works project documentation

Chief Financial Officer Mediterranean Area Assistant

SCAC Méditerranée : Bolloré Group – France January- June 2005

• Coordinated and collaborated with the Mediterranean and the International subsidiaries

• Calculated and analysed the investments of the Mediterranean’s subsidiary

• Created dashboards for the Mediterranean agencies

• Checked and verified the invoices amounts and the purchases for the Mediterranean Area

• Calculated all invoices to match and verify amounts

• Followed account receivables and payables of the Algerian subsidiary

• Tracked and analysed the telecom consumption of the Mediterranean agencies

Assistant Financial Analyst and Branch Office Manager

BMCI Casablanca: BNP PARIBAS Group - Morocco June – August 2004

• Visited companies with the business development manager to ensure credibility

• Produced financial analysis reports

• Monitored client files and produced credit records

• Created an Access data base to accurately manage credit and lease files

Export Assistant

SJM EUROSTAT – France & Morocco October – December 2002

• Conducted market research for protection of electrostatic discharges products

• Diagnosed and analyzed the Maghreb countries market

• Conducted meetings and negotiated with potential customers

Other Activities

• Member of the Economics/Finance Association

• Member of the Environmentally Sustainable Students

• Part time worker: Customer service representative with Sodexho. Run point of sale

Contact this candidate