Manager Security
Resume:
KORITAS L. JONES
Atlanta, Georgia 30331
********@*****.***
EDUCATION
Bachelor of Science Degree in TelecommunicationsManagement, October 2001
DeVry Institute of Technology, Atlanta, Georgia
TECHNICAL QUALIFICATIONS
Voice Data Communications
Baseband/Broadband, PBX, Multiplexing, Modems, VoIP, IP phone, Cisco Call
Manager, Edgewater Networks
T-1 and T-Carrier System
Analog-to-Digital Conversions, Digital Capacities-DS0/DS1/DS3
Circuit/Packet Switching Technology
Troubleshoot and test Frame-Relay, X.25, ATM, SONET, MPLS, LDP, RSVP, OSPF,
BGP, RFC 2547
Computer Languages
C Language
TCP/IP
TCP/IP Addressing, Ethernet
LAN/WAN Technology
Bus, Star, Token Ring, Router, Switches, Bridges,
Software
Visio, Cisco Configuration Manager, NerveCenter, Cisco Device Manager,
CiscoWorks2K, CiscoView, HP Openview, Netcool, Microsoft Office, Remedy,
MSOC, BERT, InfoVista
Hardware
Kentrox CSU/DSU, Xyplex, Adtran 900s, Vina Box Technologies, Edgemarc 4200
VoIP routers, Cisco Call Manager, Concentrators, Repeaters, Modems, Access
Servers, ATT/Paradyne CSU/DSU, Bay routers, VLANs, Juniper routers, Cisco
Routers (1760, 2600s, 4000s, 7000s, 3500s, 800s, 3com, Nortel, Ascend)
Catalyst switches(6509, 3548, 2950, 5000s,)
Operating Sytems
Linux, Unix, WindowsXP, 2000 Professional
Certifications
Currently studying to obtain CCNA, and CCNP
WORK EXPERIENCE
Security Officer, April 1999-April 2001
Barton Security Services Atlanta, Georgia
. Patroled facilities and property making observations to detect
unauthorized persons or activities and unsafe conditions.
. Maintained visibility to deter criminal activity; reported minor
violations to police or other law enforcement personnel.
. Provided restraint under lawful direction and applied first aid or CPR
in emergency situations.
. Kept record log of vehicles coming in and out of the premise.
. Patrols assigned area on foot, on bicycle, or in motor vehicle, as
assigned, to ensure personal, building, and equipment security.
. Examines doors, windows, and gates to ensure security; uses client
keys to open and close buildings; monitors closed buildings for
unauthorized persons and/or suspicious activities.
. Informs and warns violators of rule infractions, such as loitering,
smoking, or carrying forbidden articles.
. Provides escort services as necessary.
. Watches for and reports irregularities, such as security breaches,
facility and safety hazards, and emergency situations; contacts emergency
responders, such as police, fire, and/or ambulance personnel, as required.
. Remains alert for the presence of unauthorized persons and/or security
code violators; approaches suspicious persons and/or notifies police as
appropriate; may confront and detain violators, as required, until police
arrive.
. Performs periodic checks of emergency call boxes and/or call box
lights to ensure proper functioning; reports malfunctions as required.
. Prepares routine, standardized reports and notifications to off site
security director.
. May provide specialized security in complex operational areas,
requiring specific knowledge of the operating environment.
. Performs miscellaneous job-related duties as assigned.
Network Analyst II, April 2000-January 2008
BellSouth.Net Internet Services Network Operations Center(NOC), Atlanta,
Georgia
. Configure, maintain and troubleshoot Juniper, Cisco, routers and access
servers
. Trouble tracking using Remedy database, and monitoring BellSouth.Net's
Internet Network with the aid of Netcool, SecureCRT, and CiscoWorks
. Produce evaluation reports and pro-active recommendations pertaining
operations
. Produce summary and analysis reports pertaining to monetary credits for
customers
. Coordinated troubleshooting interactions between NOC, Account Executive,
and customer
. Control troubleshooting resolution between NOC, Infrastructure,
Provisioning, Service Management, Capacity Management, and Engineering
. Provide technical support for ISPs Wide Area Network
. Coordinate, configure, and troubleshoot routing protocols which include
IPX, EIGRP, OSPF, RIP, ARP, SNMP
. Monitor, troubleshoot and test OC48, OC12, DS0, DS1, DS3, ATM, 64K, 256K
Frame relay data circuits, DOS Attacks
. Monitor and troubleshoot IPVPN, NETVPN DSL, Radius, IPSEC, OFFNET, MPLS,
QOS, VoIP, Optical Fibers, IP Multicast, Spanning Tree, VLans, SONET
. BellSouth Intergrated Service Technologies(BIST) and VoIP troubleshooting
. Monitored DSL Switching technologies
. Responsible for troubleshooting some ISDN routers and dialup network
connectivity
. Troubleshoot, maintain, and configure Catalyst switches, DMS-250
. Configure NAS(Network Access Servers), IOS, switch and router upgrades
. Applying access-lists to fit customer's needs.
. Help customers with LAN/WAN routing and connectivity issues
. Responsible for training new employees and assisting with troubleshooting
. Project Leader for weekly device outages
. Work with Bellsouth CO techs and Worldcomm/UUNET via telephone to install
new circuits, WIC cards, batteries, DPS/UPS/APS power supplies, port
adapters, smartjacks, CSU/DSUs, chassis, and cables.
. Order and replace Cisco equipment such as routers, chassis, WIC cards,
Ethernet adapters, APS and DPS power supply units.
. Designated to make sure old and used equipment makes it back to the
proper entity within the BellSouth organization.
NOC Technican(IP), January 2008-present
Level 3 Communications
. Configuring, troubleshooting, testing, and providing 2nd level support
for Level 3 IP backbone networks using Cisco network devices (Catalyst
2950/3560/3750/4500/6500 switches, Cisco 2600/2800/3800/7200 routers),
Juniper (M & T series), Laurel, Tellabs 8860 routers, Force10, Overture
5000, 2200, Big Iron, Unisphere, Adtran, Adit, Nortel Passport, Ciena Core-
Director, Alcatel 1630,1631, Tellabs 5500 and 6400, Cisco Cerent 15454,
DMS250 and 500
. Testing circuits, rebuilding and deleting Xconnects, loop testing, head
to head, ranging from 64k to OC48
. Assist customers via phone with troubles ranging from QoS, MPLS, BGP,
IPVPN, OSPF, RSTP, HSRP, UDLD.
. Communicate with Cisco, & Juniper TAC and other international
telecommunication carriers, tracking and escalating trouble tickets, and
interfacing with customers at all levels.
. Configuring and troubleshooting routing protocols, such as OSPF,
BGP,ISIS, MPLS invlolving multiple routers, applying route filters and
troubleshooting WAN and/or service provider Internet edge and backbone
routers running EIGRP, OSPF, IS-IS and BGP
Customer Relations
. Interacts with customer to find out, isolate, and find the best
resolution for customer's professional needs
. Certified in Level 3 Communications customer relations curriculum
. Go above and beyond the expectations to make sure customer is satisfied
. Excellent listener to detail and specific request of customers
. Works well with others in team setting to achieve expectations of
customers
Contact this candidate