Customer Service Management
Resume:
KATHERINE LATTIG
Yacolt, WA 98675
***********@***.***
QUALIFICATIONS
Administrative and Office Skills:
. Twenty years of progressive office experience, medical transcription
skills and collection experience.
. Ten years of sales experience B-G, tracking inventory and database
maintenance.
. Transportation management skills and knowledge.
. Program management skills and knowledge; warehouse/manufacturing
experience.
. Lead others to have a positive attitude, improve their self esteem and
reach their goals.
. Proficient in organizing and prioritizing workloads.
. Capable of multi-tasking assignments and projects.
. Ability to analyze, summarize data and prepare reports.
. Competent in data research, statistics, and the interpretation of
facts.
. Experience in training and development of personnel; interpersonal
skills and teamwork.
. Capacity to apply rules, regulations, and policies while listening,
discussing, clarifying the information.
. Excellent verbal and written communication skills.
. Encompass extensive expertise in the field of technical writing,
editing, and proofreading materials and documents.
. Work in a timely, accurate, and comprehensive manner throughout a
project or assignment.
. Cash management, credit card machine experience, and account
reconciliation.
Computer Experience/Skills and Project management:
. Microsoft Word, Access, Excel, PowerPoint, Outlook, Instant Messaging,
E-mail, RoboHelp, Quickbooks and Microsoft Business/Project plus
numerous other software programs.
. Developing, planning, assessing, evaluating, and implementing projects
in the educational, business, government, and industrial setting.
. Experience in presenting information to employees, businesses and
organizations.
. Knowledge of proposals, solicitations, grants, government funds, and
community development needs.
Customer Service Representative:
. Have compassion for those with whom you work and serve; be kind and
respectful.
. Empower clientele to find information and resources to help them to
attain their goals.
. Willing to be patient, listen to those with ideas, and be eager to
learn about new services and agencies.
. Screen, arrange and schedule appointments and services within an
agency.
EDUCATION AND TRAINING
BA in Home Economics & Child/Family Studies - Washington State
University
AAS Manufacturing Systems Maintenance Technology - Clark College
AAS Electronics Technology - Clark College
TNI Career Step - Medical Transcription
Tutoring - SAT
PROFESSIONAL EXPERIENCE
CEO/CHAIRMAN 6/00 - 06/10
UNIQUE STYLE COMMUNICATIONS, INC Yacolt, WA
. Created quality presentations, technical writing, and desktop
publishing, business writing solutions, database development, creative
documents, spreadsheets, proposals, reports, brochures; also extremely
proficient with data, document control, confidential matters, and the
statistical process control.
. Competent to quantify and analyze information; willing to listen,
communicate verbally and in writing; administrative and management
skills; documentation and reporting skills; and word processing of
documents, reports, projects.
. Work with customers, vendors, and government agencies to produce
quality projects.
. Experience in conflict resolution; working with interpersonal
relationships, in diverse environments and under adverse conditions in
or out of the workplace.
. Purchase, coordinate, and manage the resale of products and services
to the Federal, state, and local governments for cost, supply, and
distribution management.
. Procured partner corporations to reduce company costs for product
purchases for resale.
CERTIFED LEVEL 3 MACHINE OPERATOR 6/07 - 9/08
KELLYENGINEERING at SEH, AMERICA Vancouver,
WA
. Operated high tech wafer producing machines; capacity to trouble
shooting and perform maintenance procedures.
. Leadership and team building qualities made the shift function with
multiple staffing changes and changing goals; collaborated with team
members for a positive team environment.
. Contributed in creating new technical documents for the areas of etch
and aging.
. Accomplished all daily goals; trained new employees as requested by
supervisor; was exercise and stretch team leader.
. Contributed and implemented new ideas and programs with cost savings
and environmental needs considered.
ASSISTANT TECHNICAL WRITER/DATABASE DEVELOPER 7/03 to 9/03
GWI SOFTWARE Vancouver, WA
. Gained experience and knowledge working with Microsoft Business
software programs, technical writing and editing software, and program
management software.
. Assisted in reviewing, editing, and correcting data in project
development.
. Improved technical skill applications on software development,
manuals, how-to-guides, databases, and reports.
. Retrieved feedback from clients and completed data analysis on group
needs assessment.
. Worked intensely to develop data entry guidelines for customer
contracts.
. Able to work with multiple supervisors and various departments at
once.
Contact this candidate