Customer Service Human Resources

BETH A. PIKELNY

**** ******** *** ***** #*-***, Rolling Meadows, IL 60008 ? 224-***-**** ?

****.*******@***.***

OFFICE SUPPORT ASSISTANT

SUMMARY OF QUALIFICATIONS

. Extensive experience working in general public, financial, and non-

profit agencies.

. Outstanding reputation for keeping and maintaining excellent customer

service standards.

. Experienced in working with high volume calls and answering intricate

inquires regarding Loss Mitigation issues, as well as follow-up

procedures regarding accounts.

. Caring and hardworking with excellent interpersonal communication,

customer service, and office support skills.

Technical skills

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook; ADP software and

People Soft.

WORK EXPERIENCE

Dovenmuehle Mortgage, Inc., Elgin, IL 2008 - 2010

Loss Mitigation Coordinator/Phone Support Collections Dept.

. Provided excellent customer service support to all borrowers all over

the country.

. Handled customer requests. Took financial information via fax, e-mail,

and direct

mail to appropriate departments for scanning purposes to assure

completeness and

accuracy of information regarding alternative programs to avoid

foreclosure.

. Outstanding reputation for keeping and maintaining excellent customer

service

standards of performance in a high call volume environment.

Ultimate Staffing, Inc., Schaumburg, IL 2009

Human Resources Intern/Recruitment & Staffing Firm while attending college

. Completed college internship with responsibilities in recruitment at

on-site job fairs for staffing firm. Assisted with on-site

orientation programs as needed.

. Coordinated the recruiting and hiring function for warehouse

positions.

. Screened and interviewed applicants for professional positions.

. Utilized Staff Suite Software for daily tracking of potential

applicants in firm, and utilized E-verify for background checks.

Little City Foundation, Palatine, IL 2008

Human Resources Intern while attending college

. Demonstrated strong oral and written communication skills via e-mail.

. Proficient in developing office procedures and forms to improve

efficiency.

. Successful independent team worker; conscientious; well organized;

problem solver.

. Worked on special HR projects as assigned by the HR Manager.

Beth A. Pikelny page 2 of 2

Rainsoft of Chicagoland, Elk Grove Village, IL 2007

Inside Sales Rep. /Appointment Generator

. Increased sales volume by 80 percent for water treatment products and

demonstrations through exceptional cold calling and lead generation

abilities.

TEMPORARY/CONTRACT WORK

Chysler Jeep of DuPage, Wheaton, IL 2006

General Office Clerk/Receptionist for Auto Dealership

HSBC, Wood Dale, IL (6 month Assignment) 2005

Temporary/Contract Assignment

Data Entry Administrator for HR Operations Utilized People Soft

Applications.

Healthy DuPage, Inc., Carol Stream, IL 2001 to 2004

Volunteer/Office Coordinator for Director of Initiatives

. Coordinated and compiled information for various committees utilizing

database, Mail Merge and Access.

. Compiled data for Resource Directory of Wellness Programs for the

community at large.

. Assisted in coordinating meetings, wellness programs and conferences

for entire Du Page County professional committees and to the public.

EDUCATION

Harper Community College, Palatine, Illinois May 2010

Certificate in Human Resources Management

Dean's List Honors (3.6/4.0)

Illinois State University, Normal, Illinois

Bachelors of Science in Industrial/Organizational Psychology

Oakton Community College, Des Plaines, Illinois

Associates in Liberal Arts & Sciences

VOLUNTEER EXPERIENCE

St. Rep Mark Walker's Campaign Office, Arlington Heights, Illinois 2010

Working on several clerical projects as needed for mass mailings & data

entry

as a volunteer for his campaign.

American Red Cross, Hillside, Illinois (Volunteer Admin. Assistant)

2000

Administrative Assistant for the Hillside Regional office as a volunteer.

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