Customer Service Administrative Assistant

Elizabeth Bucio 630-***-****

*S*** Joliet St. West Chicago, IL 60185 *********@*****.***

Profile: Experienced professional with prominent experience in customer service and business

administration with superb language skills in both English and Spanish helping to provide

effective and comprehensive support to higher level executives and office managers.

Looking for a position in which I can utilize my skills to further advance my employer and

help grow their business.

Experience: 2007 – 2009

Labor Network/Quick Search

Office Supervisor/Staffing Coordinator

.

Responsible for maintaining office manager’s calendar, appointment schedule,

and incoming correspondence.

Managed communication between new talent and our clients by returning

phone calls, replying to e-mails, scheduling meetings and interviews.

Processed Payroll for 250 + employees

Coordinated all aspects of new office employee training.

Provided administrative support to two sister companies while still exceeding

goals set for me at Quick Search.

2005 – 2007

National City Bank of the Midwest

Branch Customer Service Representative Carol Stream, IL

Highly visible customer service position within the branch responsible for high-

volume transactions, cash handling, and fast paced critical thinking.

Creative problem solving helping to assist customers as well as playing a

leading role in their retention and net growth.

Responsible for assisting in the development and growth of the branch as a

whole, cross-selling and up selling different banking deposit products as well as

a wide range of lending products.

2004 – 2005

Demos by Diane

Administrative Assistant Roselle, IL

Handled inbound and outbound calls as well as general administrative duties,

data and order entry.

Coordinated and directed the web management tasks.

Was a successful liaison between clients and higher level management,

discerning needs and relaying said needs to the management to help better serve

the client.

2003 – 2004

DuPage County Health Department

Interpreter/ Office Clerk Addison, IL

Was a successful liaison between management and Spanish-only speaking

clients.

Handled customer phone calls and inquiries with professionalism and poise.

Assisted with multiple special projects at multiple locations to further the

success of the department.

Contact this candidate