Customer Service Medical

Ronald Womack **** Home Ave #**

San Diego, CA ***05

Home: 619-***-****

**********@*****.***

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Experience

Home Depot, Inc.

October 2008 - February Telephone Expediter San Diego, CA

2009

A liaison officer to customers and installers, answering multiple phone

inquiries from customer, vendor and store associates, tracking shipments.

Scheduling product installation appointments and coordinating deliveries,

ordering any additional merchandise necessary for project completion,

up-selling materials for a quality installation, informing customer of

promotions and other related products to their purchase.

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Zoo Printing, Inc.

July 2007 - September Customer Service Los Angeles, CA

2008 Representative

Account Executive assisting assigned customer base in placing on-line

order or product inquiries, via phone, fax or email. Informing new

customers of the critical procedure for file format submissions as

preventative measure of not to delay their printing projects. Reviewing

terms and conditions with an emphasis on benefits of being a customer

with our company, acquiring custom quotes, tracing shipments on UPS

portal and expediting orders delivery per customer' request.

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Home Depot, Inc.

September 2004 - July Telephone Expediter San Diego, CA

2007

Telephone Expediter is the liaison officer for customers and installers,

answer multiple phone lines from customer, vendor and store associates,

assist customer material ETA', Scheduling installation appointments and

delivery of merchandise, Advising customer of any necessary materials

required for a quality installation, ordering additional material

necessary for the installation. Informing customer of promotions, and

up-selling related products.

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Metro One Telecommunication

August 2002 - September Customer Service San Diego, CA

2004

Directory Assistance Operator servicing the customers of our large

corporate clients such as AT&T, Verizon and T-Mobile, answered a high

volume of in-bound calls with customers requesting services that

included, a direct dial connection to a desired party, assist customer

with their request for domestic and international numbers. Assist with

driving directions, restaurant reservations and movie listings.

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Aetna Healthcare

March 1999 - January Customer Service/Member San Diego, CA

2002 Service

Assisted member's with insurance inquiries, Verified benefits with

provider's, discussed responsibilities and explained policies to member's

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Education

San Diego Community Adult College

April 2002 Other San Diego, CA

Computer training courses with the emphasis in digital office

environment. Other studies included Microsoft Office software.

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Center For Employment

January 2010 Other San Diego, CA

Training in the field of medical office assistant with an emphasis on

ethics and responsibilities required in the health care field, studies

included medical terminology and interfacing with patients, Other related

studies include front office medical procedure, therapeutic, laboratory

procedures and safety protocols, handling medical emergencies, as well as

pharmacology and the administrating medications. Participated in a six

(6) weeks internship program with a local hospital, and a medical clinic.

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