Administrative Assistant Customer Service
Resume:
Oxnard, CA E-mail:
***** ***********@yahoo
.com
Felipa P. Carrasco
Objective A position as an administrative
assistant/clerk/receptionist leading to advancement
Skills General Accounting
Bi-lingual (English/Spanish)
Typing (60 wpm)
Word Perfect
Word
Excel
Access
10-Key Calculation
Records Management
Machine Transcription
Education 1991 - 1992 Eldorado College Escondido, CA
Business Major
Certificate: Administrative Assistant
1988 - 1989 Palomar College San Marcos, CA
Business Major
Employment 11/2007 - 12/2008 TRI-AD Benefits Administration
Escondido, CA
COBRA Benefits Administrator
Answer Incoming phone calls from participants and
meet with participants.
Process COBRA enrollments and enter information in
COBRA EAS system, mail enrollment packets to new
participants, and prepare annual enrollment packets.
Verify and confirm eligibility of benefits
(qualifying event) and handle enrollment issues with
insurance carriers.
Communicate with insurance carriers and clients.
Collect payments and update participant's accounts.
Prepare correspondence and monthly status reports.
FSA Claims Processor
Answer Incoming phone calls from participants.
Review and process FSA claims along with supporting
documentation using POWERPLUS system.
Verify qualifying expenses and prepare
correspondence.
8/2007 - 11/2007 Ajilon Professional Services
Carlsbad, CA
Clerical
Held a position as a COBRA Benefits Administrator
6/2006 - 3/2007 Law Offices of Thomas D. Nares
Carlsbad, CA
Legal Secretary
Answer phones, greet clients, and schedule
appointments.
Draft, prepare, and transcribe legal documents and
correspondence.
Prepare documents for court filing, Communicate with
other attorneys and court clerks.
Open files, index, copy, collect payments, and order
office supplies.
Schedule depositions and meetings.
Provide translation services.
2/2000 - 4/2006 Peters & Freedman, L.L.P. Encinitas,
CA
Clerk/Receptionist
Draft and prepare legal documents and
correspondence.
Answer phones, greet clients, open files, sort, open
and distribute incoming mail, prepare certified
mail.
Prepare documents for court filing and provide
translation services.
Lexis/Nexis research, filing, faxing, indexing, and
copying.
Collect payments, update Excel ledgers, prepare
status reports, and meet with property owners.
Prepare documents for non-judicial foreclosure
(liens, notice of default, notice of sale) for
recording with the County Recorder.
7/1996 - 2/1999 Stenocall/Lubbock Radio Paging
Lubbock, TX
Customer Service Representative
Answer incoming calls, relay messages to appropriate
personnel.
Provide information to and refer callers per
client's instructions.
Handle call-forwarding problems and emergency
situations.
10/1992 - 11/1993 California Consulting Group/PPS
Carlsbad, CA
Administrative Assistant/Secretary
Answer phones, greet clients, schedule and confirm
appointments.
Prepare correspondence, file, transcribe reports,
proofread documentation prepared by colleagues, and
update database.
Handle some accounting functions.
Handle emergency situations and make appropriate
referrals.
Provide English/Spanish translation and act as
company liaison between doctors and attorneys.
7/1991 - 7/1992 Manpower Temporary Services
Carlsbad, CA
Production/Assembly
Held a temporary position packaging sports cards.
8/1990 - 11/1990 Tristaff Temps San Marcos, CA
Production/Packaging
Held a temporary position packaging dental implants.
3/1990 - 6/1990 Eastridge Temps Carlsbad, CA
Production/Assembly
Held a temporary position packaging clothes.
3/1988 - 11/1989 Hunter Industries San Marcos, CA
Quality Assurance Auditor
Responsible for quality control and trained new
employees.
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