Customer Service Engineer

G regory Johnson

*** ******* **** ****, ***.***-*74

Tukwila, WA 98188 425-***-****

******@*****.***

S UM MARY

4+ yrs. Telecom Technician 5+ yrs. Install LAN/WAN 7 yrs. MS

Word/Outlook

8+ yrs. Terminating/Testing Cable 5+ yrs. OSP Engineer 7 yrs. Windows based

programs

8+ yrs. Installing Cat 5/Fiber Cable 6+ yrs. Supervisor 10 yrs. General office

skills

E DUCAT ION

Clover Park Tech College, Lakewood, WA AA Telecomm Technologies 04/00 – 12/02

Hands-on training and installation - maintenance and programming of telecom equipment – KSU units,

infrastructure designing, wire and fiber optics, media handling and installation, hubs, switches, OSP, data

com, LAN/WAN, networks, telephony, analog/digital fundamentals, AC/DC theory, circuitry troubleshooting

and repair.

WORK EXPER IENCE

Contractor - Telecom Technician G1-Tech, WA & TX 02/03 –

Current

Contractor – Installation of shopper trackers, POS/DSL networking equipment, laptop/desktop hardware

repair, Hypercom Installs, and Apex Pro and GE central monitoring systems. Surveying telecom

equipment and data network at Army Reserve Centers throughout the US Inspecting CAT3, CAT5, CAT6,

and coax (RG-6 & 59) cabling for CATV, taking digital pictures of the Demarc Point, Data Room,

LAN/WAN, local/wide area network and submitting a reports for future VOIP preparation. Wiring

commercial buildings, cable testing, perform termination of 66 and 110 blocks. Installing MDF racks and

patch panels. Installing fiber optic cables, MDF racks and patch panels.

Casual Handler, Part-time FedEx, Fife, Tacoma, WA 02/00 – 11/02

Duties included primarily of loading or unloading small packages, lifting, carrying, pushing and pulling

packages up to 100 pounds in weight. Expedited and routed packages to its perspective zip code within

a timely manner and within the required policy guidelines.

Lead Machinist/CNC Operator Pace Industries, Tacoma, WA 07/97 - 11/00

Maintained and produced high quality parts under challenging deadlines. Producing parts using blueprints

which included extensive inspection methods utilizing fixtures, hand tools, gauges to complete assembly

of components and materials. Supervised co-workers to ensure safety regulations were followed and

performed daily clean up of machinery and work area.

Field Supply Specialist Nations Inc., Fort Lewis, WA 06/95 - 07/97

Interface with field commanders and units regarding preparing equipment for the field. Monitored

preparation of requisitioned packages, planned and coordinated package movement, conducted inventory

of equipment, reconfigured equipment and prepared detailed reports.

Shipping/Receiving Clerk Holmes Garage Door Co., Auburn, WA 08/90 - 06/95

Operated forklifts, loaded/unloaded doors and supplies, assist customer service center, maintained UPS

deliveries, prepared shipments to ensure completion of work in a timely manner.

Radio Teletype Operator/Team Chief United States Army, Fort Lewis, WA 06/84 - 04/90

Installed, operated and performed maintenance on AM/FM radio sets, Teletype writers and power

generator equipment. Installed antenna systems, maintained communication equipment and security

documents.

Contact this candidate