Customer Service Manager

Richard Roy

** **** ***** ***** ? Derry, NH ***** ? 603-***-**** ?

*********@*****.***

Summary

Proactive team leader dedicated to the success and continued growth of

the company. Strong customer service orientation; apply exceptional

customer service skills to develop rapport with potential and existing

clientele. Experienced Supervisor with a reputation for teambuilding,

coaching and mentoring. Accustomed to scheduling, coordinating and

meeting deadlines in a high volume environment. Adapt quickly to business

demands with new processes, policies and procedures. Proficient in

Microsoft business applications including Word, Excel and PowerPoint.

Professional Experience

G.L.C. Business Services - Rochester, N.Y. 2006 - 2010

Location Manager

Manage the organization of a four person office operations support

system. Plan, schedule, and administer office operations; overseeing

copy shop, mailroom, service center and facilities management.

. Developed and executed customer service initiatives, resulting in

increased customer satisfaction.

. Increased efficiency by monitoring staff service levels, operational

expenses and productivity.

. Interviewed, hired and built productive team through motivation, training

and accountability measures.

. Provided operator/technical support for fleet of 44 copiers.

Allegra Print and Imaging - Salem, N.H. 2005 - 2006

Graphic Designer

Create corporate identity media through creative execution of

techniques in art design and ad layout utilizing industry desktop

publishing software.

. Meet with clients to determine vision/direction of project.

. Provide proofs of product to assure customer satisfaction.

. Prepare artwork for digital and four color printing.

. Develop client databases for storage of digital artwork to utilize in

future projects.

A&R Sawyer - Salem, N.H. 2002 - 2005

Pre-Press Designer

Utilize computer graphic software to produce, design, and layout of

digital documentation following determined art specifications to meet

client approval.

. Coordinate cost effective vendors for print production.

. Determine most effective means of print processes.

. Prepare digital files for final production of stationary, business cards,

newsletters and promotional items.

. Create digital template according to size, color scheme and style for

future production of finished product.

Anixter, Inc. - Methuen, MA 1991-2002

Purchasing Manager (1996-2002)

Supply chain management services of six telecommunication distribution

facilities for compliance and to reduce loss exposure.

. Maintain inventory, logistics, purchasing and procurement of

telecommunication products, supplies and services.

. Produce inventory usage reports and set replenishment values.

. Identified alternate suppliers and created new business leads.

. Creative cost saving resolution of excess inventory levels.

Operations Manager (1991-1996)

Direct and monitor office operations, warehouse activities and

facilities management for industry leader of telecommunication

distribution.

. Effective operating expense reduction through vendor relations and

process improvement techniques.

. Establish and implement training programs for new and existing staff to

ensure compliance of companies policies and procedures.

. Perform generalist human resource tasks and serve as liaison between

upper management and personnel.

. Organized the preparation and process of facilities annual inventory.

Education

Hesser College - Manchester, NH

Associates of Business Science - 2010

. Graduated with Magna Cum Laude distinction.

Pioneer Computer School - Hooksett, NH

Certificate in Desktop Publishing - 2002

Instructors intern, Pioneer Computer School - 2002

. Achieved Governor's and Mayor's awards in annual digital art show.

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