Customer Service Medical

Event driven and versatile personality with Clinical Research,

Administrative, Sales and business skills, Computer, Clinical and

interpersonal skills furthermore, minor Surgical, Pharmacological insight

and Health Education skills. Endowed with the ability to adapt productively

and knowledgeably in a fast paced atmosphere in real time as a

Pharmaceutical Sales Specialist: 600686.

Name: Anthony .E. Ukagwu. Phone: 708-***-****, 708-799-

7380. E-mail: ********@*****.***

Qualifications:

> Certificate in Clinical Research from the National Institute of

Health, Maryland. 2010.

> Certificate in Protecting Human Subject Research Participants from the

National Institute of Health, Maryland. 2010.

> Certificate in ICH GCP from Quintiles Transnational Group California

2010.

> Certificate in Clinical Dialysis and BLS from the Prairie State

College, Illinois 2010.

> Enrolled in a HIV Prevention and Intervention program with MATEC

Chicago, Illinois.

> Pharmacy Technician Certificate, Illinois. 2002

> Visual Basic Programming, Ms Office, Programming logic, Visio at the

Prairie State College Illinois.2002

> French Intermediate-Alliance Francaise Nigeria.1996

> University of Nigeria - (Bachelors in Medical Sciences).1994

> Federal Government College Okigwe,Nigeria - (General Certificate

Examination).1986

Achievements:

Medical Officer 2 - Chapel Group Hospital Owerri, Imo State, Nigeria 2003

- 2010:

< Engaged in diverse therapeutic management of unconscious and

neurology patients also Emergency Medical conditions; DKA, Acute

LVF, Acute Asthma, EKG interpretation and application in

arrhythmia management.

< Assisting the Physician in the outpatient and inpatient clinic.

Attending to Diabetic, Cardiac, Hypertensive, stroke and,

cutaneous manifestation of systemic diseases. Designing

questionnaires, data input and retrieval, Human Subject

education.

< Managed the administrative activities, supervised 3 employees,

drug and surgical accessories procurement and interaction with

pharmaceutical sales representatives. Identify, extract, destroy

expired drugs and supplies and update inventory supplies and

request forms. Taught pharmacology and adverse events quarterly

to 10 nurses in the Clinic and reduced iatrogenically induced

drug related problems by 5%. Medical journal analysis and

review.

< Bed side procedures - lumbar punctures, lymph node excision and

tissue biopsy, ascetic taps, phlebotomy, urinary catheterization

< Venous cut down, rectal exam, Lipoma excision and wound

suturing. Urinalysis and consented HIV and pregnancy test.

< Contact tracing and monitoring of Tuberculosis patients

compliance, scheduling visits, educating patient and relatives

< Coordinating of X-ray films and radiological tutoring from the

radiologist which broadened my scope in this field.

< Creating an insight via flyers and educating 2500 people in

Owerri, Imo State, Nigeria on HIV and Acquired Immune Deficiency

Syndrome; modes of transmission and prevention. Broadened the

options of infected patients on how to positively expand their

lives.

< Enhanced the awareness and need for completing the Extended

Program on Immunization; Organized weekly sessions for a group

of 20 postnatal mothers actively involved in educating mothers

on immunization schedules, importance of each immunization and

consequences of non compliance.

Medical Officer 1 - Chapel Group Hospital Owerri, Imo State, Nigeria 1996 -

2003:

< Routine scheduling, Medical Examination and clerking of 4500

patients. Performing and rapid interpretation of cardiac

pathology in 950 patients on the EKG.

< Anesthetic and surgical assistant, pre and post op management of

patients(C/S, Myomectomy, Hysterectomy, Appendectomy).Diagnose

Multi infarct and Senile dementia, Alzheimer's, Meningitis and

other CNS disorders.

Internship at the Federal Medical Center, Owerri, Nigeria. 1994-1995:

< Proactive and practical rotation posting in Medicine, Surgery,

Pediatrics, Obstetrics, Gynecology, TB Clinic. Clerk, examine,

schedule and treat patients.

Health Project Officer; Right Access Network; (Health and Human Rights

NGO) September 2004 to September 2005:

< Engaged in multitask medical duties, writing of proposals for HIV

awareness funding, health education of the populace via fliers and

Clinical presentations on HIV/AIDS; modes of transmission,

abstinence and preventive practices.

< This has also spanned across Tuberculosis, Food Poisoning, Blood

transfusion, Sexually transmitted diseases furthermore, alcoholism

and cigarette smoking with the primary target audience being the

University students in Owerri, Nigeria.

< Fighting against disparate impact discrimination for 3 HIV infected

expecting women.

SKILLS:

V Knowledge of Clinical Dialysis, Ethics, SOP,CRF, Clinical

Trial Phase I -IV, Good Clinical Practice, FDA 1572, EDC

and Inclusion/Exclusion Criteria, adverse and serious

adverse events in Clinical Research.

V Phlebotomy skills, Excellent Pharmacological knowledge,

Research protocol compliance.

V Innate business and sales skills, Drug and supplies

inventory log and updating. Processing and shipping

specimens.

V Informed Consent, Subject recruitment and retention,

schedule patients and maintain patient confidentiality.

V Clinical Research, V/B programming, internet and e-mail,

Clinical, Administrative and customer service skills.

V Data entry, verification, retrieval and management.

Literature review, analysis and review of Clinical

journals.

V Health Education, medical terminology, minor surgical

skills and tissue biopsy. Performing and rapid

interpretation of EKG, Operate fax, copier and scanner.

V CPR and oncology insight, cardiovascular diseases, Diabetes

type I and 2, Clinical, Diagnostic and laboratory criteria

for Ca.

V Capability to handle and communicate effectively with

patients from diverse backgrounds and age strata and

perform CNS and other Systems examination, Vital signs

monitoring and anthropometric measurements.

V Visual Basic Programming, Microsoft Office and internet

proficient, Power Point and Visio Technical proficient.

V Engage in educating and informing subjects efficiently and

adapt in a multitask atmosphere.

V Versatile in blending positively with new acquaintances and

experience of a Clinical setting.

V Versatile in working productively in a multicultural

environment and excellent verbal and communication skills.

V Adaptable to changes and new educative ideas in a fast

paced environment. Capability to deliver Clinical

Presentations in diverse Medical Topics.

V Commitment to discharging duties appropriately, excellent

customer service, written and verbal capabilities,

attention to detail and meeting deadlines, finally, a

realistic personality.

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