Manager Customer Service
Resume:
RESUME
Name: Jose L. Gonzalez
Address: **** ******* **.
Telephone: 956-***-****
Cellular: 956-***-****
E-mail: **************@*****.***
OBJECTIVE To apply my experience, education, skills, and
abilities for the company's success.
EXPERIENCE May 2010 - Aug. 2010
Laredo Candle Company
Address: 1820 Aguila Azteca
Tel. 956-***-****
Production line Supervisor
Supervision of 26 people.
Plan, schedule, and assign work according to
receipts and hours.
Follow-up on daily basis with employee's
production and productivity.
Comply with established goals.
Verbal and written communication with employees.
Have meetings on daily basis with managers to
update clients' requests.
Assist the manager with plant budgets.
Keep and make reports of production, productivity,
inventories, quality, and delays.
Ensure that scanned hours are the same as worked
hours.
Ensure and verify that employees overtime hours
are accurate.
July 2006 to April 2010
La Posada Hotel
EXPERIENCE Address: 1000 Zaragoza Street
Tel. 956-***-****
Garage attendant and transport driver.
Welcome the guests and offer them to valet their
cars.
Help security guards to keep a control of
self-park cars and valet cars.
Help security to keep a control for entrance and
exit of the employees.
Help security with controls and reports of the
building and keys.
Give information to guests about the hotel,
restaurant, room prices, and hotel events.
Help the guests with luggage check in and check
out.
Make shuttles to different parts of the city.
Give directions to the incoming guests on how to
get to the hotel.
Make a daily report on car's parked status versus
registered cars.
EXPERIENCE Nov. 1980 to 2005
NCH Promotional Services
Address: Paseo Loma Real # 4
Tel. 867-***-****
Production Supervisor and Mfr. Coordinator.
Supervision of 40 people.
Plan, schedule, and assign work according to
standard rates and hours.
Comply with established goals.
Verbal and written communication with clients in
regards to their payments.
Invite new customers to visit our plant and offer
our package service which include this
best quality job done through laser scanners and
prompt payment.
Have meetings on monthly basis with clients to be
sure they were satisfied with our work.
Assist the manager with quarterly and yearly
budgets.
Keep and make reports of production,
productivity, inventories, quality, delays, cycle
process, and filing.
Ensure that computer hours are the same as worked
hours.
Ensure and verify that employees overtime hours
are accurate.
Check and approve work and hours in progress and
when completed.
Follow-up on daily basis with employee's
production, productivity, hours, and quality
Make employee's salary adjustments based on their
performance.
COMPUTER SKILLS Word
Excel
Internet
EDUCATION
Laredo State University
Degree: Bachelor of Business Administration
Address: West End Washington
Tel. 956-***-****
Laredo, Texas.
Laredo Junior College
Degree: Associate in Arts
Address: West End Washington
Tel.956-***-****
Laredo, Texas
Christian Union Institute.
High school: Diploma.
Address: 3301 Main avenue.
Tel. 956-***-****
Laredo, Texas.
Budgets forecasts were surpassed by 5%
OUTSTANDING Customer service satisfied.
Production increased by 5% vs. goal.
ACHIVEMENTS Productivity increased by 8% vs. goal.
Quality improved by 5% vs. goal.
Cycle process was reduced from 5 days to 3 days.
Inventory was reduced from 5 days to 2 days.
Assistance was improved by 15% vs. goal.
I implemented 3 new processing departments.
I implemented self directed teams.
ATTENDED COURSES Word
AND SEMINARS: Excel
Power point
Our challenge "quality"
Total quality
Strategies for competitive changes
Changing the way the work
Effective communication
Self directed teams
Coaching
REFERENCES Name: Javier Martinez
Position: N.C.H. plant manager
Tel. 956-***-****
Laredo, Texas.
Name: Enrique Lobo
Position: Sales Manager
Tel. 956-***-****
Laredo, Texas.
Contact this candidate