Robert S Hankins

*** ********** *****

Gardner, KS 66030

abjq5f@r.postjobfree.com

785-***-****

Certifications:

Comptia A+ Net+

XP PRO MCP Certified

Capabilities:

Excellent dealing with customers.

Has very positive attitude.

Able to handle high pressure jobs.

Adjust to changes

Listens to and follows direction.

Technical Experience:

4 Years of client phone and desk side computer support.

3 Years Server 2003 Support.

3 Years Exchange 2003 Support.

Work Experience:

TAP Enterprises INC. June 2007 August 2010

LAN Administration.

Maintain Server 2003, SQL Server Exchange 2003 and Web mail, XP.

Create and maintain AD, Exchange and Counterpoint accounts.

Setup and maintain backup procedures.

Maintain Server 2003 Terminal Services.

Create Reports using Crystal Reports.

Install and maintain printers

Administer Point Of Sale Server.

Maintain website.

Setup EDI system to import orders into POS.

Service Dell Laptops, and Desktops.

Troubleshoot and repair desktop and laptop PCs.

Image and install all necessary software.

Research and implement new processes and procedures.

Track assets using Trak it Software.

Configure VPN Connection via Sonicwall firewall appliance.

Support remote users using Ultra VNC remote software.

Reimage PC with Symantec Ghost

Manage Ecommerce Website process orders, promote internet sales.

Install and maintain Symantec Endpoint.

Install and maintain Symantec Bright mail

Administer Avaya IP Office phone system.

H and R Block 2008 season 2010 Season

Seasonal Tech and customer service analyst

Support clients via remote desktop

Troubleshoot hardware and software issues

Install software

Tek Systems August 2006 June 2007

Contracted with Embarq Telephone Company

Tier 1 client computer Support (Break Fix)

Average 40 calls a day

Solve Network connectivity problems, LAN, Wireless and RAS

Trouble shooting custom and standard applications via remote login

Setting up exchange accounts

Setting up Voice mail Accounts PBX

Reset passwords, Microsoft Server and Mainframe

Escalate trouble tickets

Familiar with HP Service Desk Ticketing and Service ware

Support Outlook, Microsoft Office, Blue Zone, Extra Office,

People Soft, WFM, Dame ware.

Apex Systems, Inc

IT Technician June to August 2006

Installing and configuring replacement Dell Pc's in the Ford Motor Plant.

Advanced Technology Partners March May 2006

IT Technician

Audited network hardware in preparation for new POS system

Technical Training:

Centriq/Foss training for MCSA certification November 2005 May 2006

Work History:

Papa Murphy's Pizza September 2005 January 2006

General Manager

Hired and trained crew for new store opening

Set up new store

Little Caesars Lawrence, KS July 2003 September 2005

General Manager

Hired and trained new crew and assistant managers.

Decreased all controllable expenses.

Sales increase over prior year.

Havens Steel Ottawa, KS April 2001 July 2003

Machine Operator

Increased, productivity.

Increased, accuracy and efficiencies of operation.

Decreased, down time and breakage of machine parts.

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