Customer Service Sales

April Baum

*** ********* *****, *********, ** ***87

Email: ******@*********.*** . Phone # 631-***-****

SUMMARY

Experienced Communications Professional, strong writing/editing skills,

graphic design proficiency and page layout skills; interpersonal skills -

ability to interact with various levels of staff; talent for fostering

connections through networking; strong sales/customer service experience in

building customer rapport; determined to complete projects by working

through obstacles; quickly assimilate and apply new information - computer

programs or general procedures

COMPUTER: Adobe InDesign CS3, QuarkXPress, Adobe Acrobat 8 Professional,

Adobe Illustrator CS3, Adobe Photoshop CS3, Microsoft Word,

Excel, Outlook Express, Windows XP/Vista, Visual database

PROFESSIONAL EXPERIENCE

2005 - Present Spectronics Corporation, Westbury, NY

4/09 - Present Technical Writer

. Served as Acting Technical Writer for 3 months while Technical Writer was

on leave of absence

. Write, edit and proofread company instructions and operator's manuals

with Adobe InDesign

. Traffic various Marketing support materials from initial stage to

finished printed hard copies

. Maintain communication with Photographer/Graphics Department to track

status of photographic assignments

. Update instruction sheets and operator's manuals on company PDF server

. Work with outside language translation service to obtain competitive bids

for translation of product instructions and other Marketing materials

10/05 - 4/09 International Customer Service Specialist

. Processed sales orders daily for international distributors/customers

. Trafficked sales orders through Production and Export Traffic Departments

to ensure timely deliveries

. Answered technical inquiries from customers by trouble-shooting with

Quality Control Manager

. Researched products to provide quotations (stock availability and

pricing)

. Provided webmaster current contact information for company's

international distributors to update company website

. Assigned return authorization numbers (RMAs) for customer returns

2003 - 2005 Executive Assistant/Sales Specialist

Miracle Products, Hicksville, NY

. Managed international communication for company president

. Assisted customers with product information, process phone/email orders,

respond to letter/email inquiries, update inventories in computer program

. Supported Controller with billing/invoicing duties

1998 - 2002 Copywriter

Systemax (Global Equipment Co.), Port Washington, NY

. Re-wrote and Edited product ad copy supplied by marketing product

managers and/or vendors for better readability for the consumer

. Wrote copy for new products describing specifications and detailing "key

selling points" for ad placement in business furniture and industrial

supply catalogs

2000-2001 Video/Graphic Website Editor

Rainbow Media/www.News12.com, Hicksville, NY

. Updated pictures and video weekly on the web sites for News 12 television

channels using Real Producer

. Edited content of story transcripts and wrote teasers for each story

(with Dream Weaver) to draw web site visitors into reading the transcript

or watching the video

COMPUTER TRAINING

6/09 - Adobe InDesign CS3 - Level 1, New Horizons Computer Learning

Center, Melville, NY

EDUCATION:

2002 - 2005 39 credits out of 60 completed towards

Master of Science Education -Counseling

C.W. Post/Long Island University, Brookville, NY

1991 - 1993 Bachelor of Arts - English

Dowling College, Oakdale, NY

1989 - 1991 Associate of Arts - Liberal Arts

Suffolk County Community College, Brentwood, NY

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