Customer Service Manager

Objective:

To secure a position in a successful and growing organization that will

utilizes my extensive Customer Service experience and Security knowledge.

Employment History:

Bargain Liquidators: Capital Heights Md.

08/09-Present

Driver:

. Drive Company Van to Assigned Locations

. Assist with Loading and Off-Loading Company Trucks

. Customer Service Responsibilities

Authentic Employment Services Hyattsville Md.

10/08-11/08

Bartender:

. Private party services catering to a mixed clientele for parties of 50-

200 people

. Responsibilities include bar set-up, inventory and closing procedures

. Served a variety of drinks, including martinis, manhattans and basic

mixed drinks

American University: Washington DC

03/08-08/09

Campus Police:

. Responsible for enforcing all university rules and regulations as well

as all laws, statues and ordinances of the District of Columbia.

. Interacts daily with the university and surrounding communities to

promote cooperative crime prevention efforts, community policing and

provide police and security services while protecting life and

property.

Bargain Furniture Warehouse: Capital Heights Md. 03/07-

02/08

Driver:

. Responsible for loading and unloading delivery trucks,

. Customer services, delivering furniture to customer delivery

locations, assisting in everyday operations.

Chenega Intergrated Systems Fort Myer VA. 07/05-

02/07

Sergeant of Guards:

. Protect the Chief Joints of Staff of the United States;

. Certifies with 9mm, Baton, OC Spray, Basic Hand to Hand Combat,

. Greet Visitors and Military Officials, Maintain Timesheets, Maintain

Safety Work Ethics, Perform other duties as assigned.

Federal Express Washington DC

03/01-07/05

Courier:

. Pick-up and Deliver packages from Home and Business while using

predetermined time and location using digital tracking software

. Drive state of the art P1000 Grumman box truck, Carried mail and

parcel packages weighting over 70lbs, in all weather and climate

conditions,

. Load and Unload trucks by zip code, Ability to communicate effectively

with company dispatch and team members on a consistence basis,

Function in a highly stress environment under substantial time

pressure.

Victoria Secret Washington DC

03/04-05/04

Sales Associate:

. Achieve new account targets based on customer account prospects,

. Ability to meet company objectives for sales performance

. Ability to work without supervision, Stock clothing, Greet customers,

AutoZone: Bladensburg Md.

01/02-03/01

Parts and Sales Manager:

. Responsible for maintaining the everyday operations:

. Closing and Opening the store, Balance the cash safe, Opening cash

registers,

. Customer Service, Supervise over employee's and assisting the Manager

Bargain Furniture Warehouse: Capital Heights MD 03/95-02/02

Loader:

. Responsible for loading and unloading delivery trucks, Customer

Services,

. Assist on delivering furniture to customer's locations, assisting in

everyday Operations.

Education:

Authentic Bartending School Hyattsville Md.

2008

Topics include in courses:

. Mixology

. Customer Services

. Beverage Control

. Bartender Responsibilities

. Cash Handling

. Garnishes

The Omega School of Applied Recording Arts and Science Rockville Md.

08/02-02/03

Degree: Audio Production Techniques

Largo Senior High School Largo Md.

08/94-06/98

Degree: High School Diploma

Reference:

Danny Brown Business Manager, Bargain Furniture Warehouse 240-***-****

Wauneta Smith Admin. Assistance, Bargain Liquidators 301-***-****

Bernard Grayson Instructor, Authentic Bartending School 202-***-****

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