Customer Service Representative
Resume:
Jennifer K. Caza
Coon Rapids, MN 55448
******@*****.***
Objective
To secure a position that utilizes acquired customer service, client
development and general office skills, while offering the opportunity for
growth and further development.
Relevant Experience
June 2009-Oct 2010 Hewitt LCG Brooklyn
Park, MN
Intake Representative
Initiate Leave Of Absence/Short Term Disability claims, answer team member
questions regarding existing claims
Feb-April 2009 Medica
(Adecco) Minnetonka, MN
Operations Associate
Enter referrals, update spreadsheets, update member files in database,
mail/fax letters
Nov 2008-Feb 2009 Gyrus ACMI (Office Team)
Maple Grove, MN Customer Service Rep
Enter incoming orders for medical devices/instruments
Feb.-Aug. 2008 Fiserv Lending Solutions St. Louis
Park, MN
Pre-Closing Associate
Attached incoming e-docs to computer files, prepared closing documents to
be e-mailed to notary
June 2005-Jan. 2008 OptumHealth
Bloomington, MN
Clinical Support Administration Processor
Entered information from provider notification forms, verified patient
eligibility, denied incomplete forms
May-June 2005 UnitedHealthcare (Placement Pros)
Edina, MN
New Business Specialist
Reviewed cases for small businesses applying for coverage, e-mailed for
additional and/or missing information
Jan.-April 2005 American Mortgage Network (Appleone) St. Louis
Park, MN
Post Closer
Checked in closing packages, reviewed closing documents, performed final
preparation of file, shipped files to investors/corporate office
Oct.-Dec. 2004 Business Incentives (Randstad)
Edina, MN
Customer Service Representative
Entered order requests over the phone, tracked shipments, verified
inventory, processed returns
Oct. 2003-Aug. 2004 Universal Title (Abby Blu)
Edina, MN
Title Assistant
Entered requests for title work, back phone support for department,
verified property information with county offices
Aug.-Sept. 2003 Stewart Title (Alternative Staffing)
Woodbury, MN
Receptionist
Answered 1-4 phone lines, greeted clients, prepared documents for closings
May-July 2003 PremiumWear (Masterson Personnel) Minnetonka, MN
Customer Service Representative
Processed orders at inbound call center, verified inventory, tracked
shipments
Nov. 2001-Mar. 2003 AT&T Wireless Bloomington,
MN
Receivables Management Representative
Worked inbound and outbound call center taking and arranging payments over
phone, as well as calling customers that were behind on payments, etc.
Performed account maintenance off the phones by applying departmental
support for delinquent accounts
Education
Luther College Decorah, IA
1994-1999
Contact this candidate