Customer Service Sales

Sheandrea Ashley Wisby

**** *. ******** ****

Oklahoma City, OK 73141

Phone: 405-***-****

Alt. Phone: 913-***-****

E-mail: ******@*****.***

Work History

University of Oklahoma, Oklahoma City, OK June 22, 2009-August 9, 2010

Staff Assistant II

Specialized in customer servicing, call center environment, requires knowledge of software and

database entry skills, assisted in child support services, ability to identify customer issues and make

appropriate call transfers and send emails directly to case workers.

AT&T Wireless (formerly Cingular Wireless), Oklahoma City, OK September 25, 2006 - June 11, 2008

Customer Service Representative

Specialized in customer servicing, call center environment, requires knowledge of navigational

software and database entry skills, troubleshooting faulty equipment issues while identifying customers

needs and problems, ability to promptly identify customer issues and transfer calls to appropriate areas

as necessary, responsible for client retention, increasing sales and meeting required quotas. Top Team

Performer Award in January and July, 2007 for superior client satisfaction and customer servicing

skills.

CVS Pharmacy, Edmond, OK July 2005 - January 2006

Pharmacy Service Associate.

Responsible for providing superior customer servicing with the ability to assist walk-in clients as well as

incoming calls, assist licensed pharmacist with filling prescriptions, verifying insurance, and stocking

medications. Knowledge of medications, medical terms and prescription language.

Bath & Body Works, Edmond, OK May 2005 - August 2005

Sales Associate.

Customer service, retail sales, inventory, cashiering, and stocking

Oklahoma City Zoo, Oklahoma City, OK February 2004 - November 2004

Cashier/Team Leader.

Cashier responsible for collection of monies, duties include ability to work various food courts,

providing customer service, inventory, stocking, and assisting employees with

job duties.

Education

University Of Central Oklahoma, Edmond, Oklahoma

Currently attending

Pursuing a Bachelors of Science Degree in Human Resource Management

Minor in Marketing

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